Dulma W Weerakoon

As a Customer Service Representative, I efficiently handled customer inquiries and resolved complaints across multiple channels, ensuring high levels of customer satisfaction. I demonstrated in-depth product knowledge, processed orders and requests accurately, and maintained detailed records of customer interactions. By collecting feedback and collaborating with various teams, I contributed to service improvements and adhered to company policies. My commitment to continuous learning and achieving performance goals supported the delivery of exceptional customer service.

As a Carer, I provided comprehensive support to individuals, assisting with personal care, medication management, and mobility. I facilitated social engagement and transportation, prepared meals according to dietary needs, and offered emotional support through companionship and recreational activities. I meticulously documented care activities and collaborated with healthcare professionals and families to ensure coordinated care, always prioritizing the dignity, independence, and well-being of clients while adhering to safety and confidentiality standards.

As a Private Tutor, I provided personalized academic support to students, developing custom lesson plans that catered to individual learning styles and needs. I assessed student performance, tailored instruction methods, monitored progress, and communicated effectively with both students and parents. By employing diverse educational resources and fostering a motivational learning environment, I significantly improved students' understanding, confidence, and academic achievements.