Dulmini Jayasinghe
Sydney,NSW
Summary
I am hard working, motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs as well as strong communication skills. I enjoy learning new skills, working within a team and growing my knowledge and skills to further the mission of a company.
Overview
10
10
years of professional experience
Work History
Commercial Sales Representative
Zembl
11.2021 - 12.2023
- Increased sales revenue by establishing new client relationships and nurturing existing ones.
- Developed strategic sales plans for achieving quarterly and annual targets, resulting in consistent sales growth.
- Collaborated with marketing team to create targeted promotional materials for various industries.
- Provided exceptional customer service, addressing client concerns promptly and effectively.
- Conducted market research to identify key industry trends and potential business opportunities for expansion.
- Goal setting and forecasting weekly
- Written and verbal communication with a range of customers - creating and maintain relationships
- Promoted to consultant through consistent KPI's and targets
Life Style Carer and Servery Staff Memeber
Anglicare
05.2018 - 10.2021
- Facilitated the Life Enrichment Program, co-ordinating a wide range of activities to improve resident well being
- Supported the orientation and training of new team members and volunteers
- Improved patient well-being by providing compassionate and attentive care.
- Enhanced quality of life for clients through personalized care plans tailored to individual needs.
- Collaborated with healthcare professionals to develop comprehensive care strategies for optimal patient outcomes.
- Conducted regular assessments of patients'' physical and mental status, communicating findings to medical staff as needed.
- Provided emotional support to patients and their families, fostering strong relationships built on trust and empathy.
Customer Service Attendant
Grilld Burgers
10.2016 - 09.2017
Waitress
Springfield House
01.2014 - 08.2016
Education
Bachelor of Commerce - Marketing
Macquarie University
Sydney, NSW11.2025
High School Diploma -
Castle Hill High School
Castle Hill, NSW12.2015
Skills
- Driven, reliable, able to work effectively independently and in group settings
- Strong written and verbal communication skills
- Ability to empathise and communicate with a wide range of people
- Ability to personalise a service and identify what is important to each client
- Client retention
- Sales software proficiency
- Team collaboration
- Problem-solving abilities
- Pipeline management
- Goal setting
- Customer relationship management
- Effective communication
Accomplishments
I have been nominated into multiple leadership roles throughout high school and current.
- 2018 - Present: Youth Forum Volunteer, Conviction Group
- 2014-2015: Elected Prefect
- 2009-2014: Elected School Representative Committee
- 2013- Peer Support Leader
Volunteer Work:
- Relay for life Volunteer
- Legacy Volunteer
- Mitchell Youth Leadership Forum Leader
- Relay for Life Volunteer
Timeline
Commercial Sales Representative
Zembl
11.2021 - 12.2023
Life Style Carer and Servery Staff Memeber
Anglicare
05.2018 - 10.2021
Customer Service Attendant
Grilld Burgers
10.2016 - 09.2017
Waitress
Springfield House
01.2014 - 08.2016
Bachelor of Commerce - Marketing
Macquarie University
High School Diploma -
Castle Hill High School
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