Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Dulmini Jayasinghe

Sydney,NSW

Summary

A dedicated sales and customer service professional with knowledge of service delivery, proven multitasking abilities and extensive communication skills. I have always leaned towards roles that work closely with others whether that be individual or team based. My ability to successfully identify the feelings and thoughts of others has allowed me strive in client based roles, further assisting me in tailoring each product or service. Working in client facing roles has taught me the necessary skills of working in a fast paced environment whilst maintaining a high standard all around and professionalism.

I enjoy being challenged, learning new skills and working within a team. I look forward to growing my knowledge to further the mission of a company.

Overview

6
6
years of professional experience

Work History

Commercial Sales Consultant

Zembl
11.2021 - 06.2024
  • Increased sales revenue by establishing new client relationships and nurturing existing ones.
  • Extensive understanding and use of CRM and Genesys Cloud
  • Developed strategic sales plans for achieving quarterly and annual targets, resulting in consistent sales growth.
  • Provided exceptional customer service, addressing client concerns promptly and effectively
  • Conducted market research to identify key industry trends and potential business opportunities for expansion.
  • Goal setting and pipeline management daily
  • Written and verbal communication with a range of customers - creating and maintain relationships
  • Promoted to consultant through consistent KPI's and targets
  • Professionalism over the phone and liaising through email
  • Worked effectively in fast-paced environments.
  • Highly self driver and motivated

Life Style Carer and Servery Staff Member

Anglicare
05.2018 - 10.2021
  • Facilitated the Life Enrichment Program, co-ordination of a wide range of activities to improve resident well being
  • Collaborated with healthcare professionals to develop comprehensive care strategies for optimal patient care
  • Supported the orientation and training of new team members and volunteers
  • Improved patient well-being by providing compassionate and attentive care.
  • Enhanced quality of life for clients through personalized care plans tailored to individual needs.
  • Conducted regular assessments of patients'' physical and mental status, communicating findings to medical staff as needed.
  • Provided emotional support to patients and their families, fostering strong relationships built on trust and empathy.
  • Maintained accurate records of patient care, documenting progress and any changes in condition.

Education

High School Diploma -

Castle Hill High School
12.2015

Skills

  • Build new and foster existing client relationships
  • Driven, reliable, able to work effectively independently and in group settings
  • Highly self driven and motivated when working towards targets and team goals
  • Strong written and verbal communication skills
  • Ability to empathise and communicate with a wide range of people
  • Ability to personalise a service and identify what is important to each client
  • Client retention
  • Sales software proficiency (CRM)
  • Team collaboration
  • Problem-solving abilities
  • Pipeline management
  • Customer relationship management
  • Effective communication

Accomplishments

  • Product Promotion - Up-sold products and motivated customers to upgrade current product plans or services.
  • Telephone Service - Professionally processed between 60-80 calls per day, providing information and service to ensure customer satisfaction.
  • Promoted to Consultant through consistent KPI's and targets through the internal Sales Scheme.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.

Timeline

Commercial Sales Consultant

Zembl
11.2021 - 06.2024

Life Style Carer and Servery Staff Member

Anglicare
05.2018 - 10.2021

High School Diploma -

Castle Hill High School
Dulmini Jayasinghe