Duncan Richardson
Hotel General Manger
Brisbane,QLD
Summary
Customer-oriented General Manager with 20 years of experience focused on increasing revenues and expanding margin. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivational acumen.
Overview
27
27
years of professional experience
Work History
Business Coach - South Australia
Star Hotels Group
11.2022 - 09.2023
- Reduced costs, managed delivery schedules and performed risk analysis to improve overall profitability.
- Assessed reports to evaluate performance, develop targeted improvements and implement changes.
- Developed effective business plans to align strategic decisions with long-term objectives.
- Boosted productivity by consolidating material planning, data collecting, payroll and accounting programs into one main system.
General Manager
Star Hotels - Hotel Pacific
05.2019 - 11.2022
- Managed budget implementations, employee reviews, training, schedules and contract negotiations.
- Developed and maintained relationships with customers and suppliers through account development.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.
- Implemented operational strategies and effectively built customer and employee loyalty.
General Manager
The Gladstone Reef Hotel
09.2016 - 05.2019
- Day to Day Operations - Operations Performance Improvement - Strategic & Operational Financial Implementation - Marketing, Sales & Promotion campaigns - P&L Management & Budgeting - Staff Development & Leadership
General Manger
Capricorn Tavern
12.2013 - 07.2016
- Large regional hotel, 225 seat Bistro, 30 Gaming Machines, 2 bars with busy TAB & Keno, Drive though bottle shop
Relieving Hotel Manager
Redcliffe Tavern, Kings Beach Tavern
04.2010 - 12.2013
General Manager
Spirit Hotels, Leichhardt Hotel
10.2009 - 12.2013
Venue Manager
Calypso Tavern
08.2008 - 10.2009
Venue Manager
Glenelg Football Club & Function Centre
01.2005 - 06.2008
- Overall Management of License Club including all on ground catering, the venue has 4 bars, 120 seat bistro, large function rooms – seat 300 for dining: Marketing, Stock Control, KPIs, Budgeting, Cost of Goods, Wages, Human Resources, 120 staff plus 75 volunteers
Casual Duty Manager
Aberfoyle Hub Tavern
04.2004 - 01.2005
Venue Manager/Area Manager
Taverner Hotel Group
10.2000 - 04.2004
Service Operator
Cargo, Australian Air Express
06.1996 - 10.2000
Education
Stock Control & Gaming Systems Future Stock System Icontrol Stock Systems Maxgaming Wildcat Gaming Systems IDPMS Accommodation Systems RoomMaster Accommodations Systems Fidelio Accommodation Systems -
On The Job Training
RMLV - QLD Exp 18/05/2024
AHA
Approved Manager Licence Exp 28/06/2024
OLGR
Gaming Nominee Exp 23/09/2-25
OLGR
Senior First Aid Exp 15/03/2026
St Johns
Food Safety Supervisor Exp 17/08/2028
Instacert
Forklift License Exp 11/06/2025
QLD Transport
Bachelor of Business (Management) -
University of South Australia
Adelaide, SA11.1999
Skills
- Employee Performance Evaluations
- Administering Social Media Accounts
- Labor Legislation
- Social Media Digital Marketing
- Manager Coaching and Training
- Continuous Quality Improvement (CQI)
- Personnel Recruitment
- Marketing Initiatives
- Succession Planning
- Inventory Control Processes
- Personnel Management
- Business Needs Analysis
Cooking, dining out, swimming, beer making
I enjoy the whole dining experience!
Timeline
Business Coach - South Australia
Star Hotels Group
11.2022 - 09.2023
General Manager
Star Hotels - Hotel Pacific
05.2019 - 11.2022
General Manager
The Gladstone Reef Hotel
09.2016 - 05.2019
General Manger
Capricorn Tavern
12.2013 - 07.2016
Relieving Hotel Manager
Redcliffe Tavern, Kings Beach Tavern
04.2010 - 12.2013
General Manager
Spirit Hotels, Leichhardt Hotel
10.2009 - 12.2013
Venue Manager
Calypso Tavern
08.2008 - 10.2009
Venue Manager
Glenelg Football Club & Function Centre
01.2005 - 06.2008
Casual Duty Manager
Aberfoyle Hub Tavern
04.2004 - 01.2005
Venue Manager/Area Manager
Taverner Hotel Group
10.2000 - 04.2004
Service Operator
Cargo, Australian Air Express
06.1996 - 10.2000
Stock Control & Gaming Systems Future Stock System Icontrol Stock Systems Maxgaming Wildcat Gaming Systems IDPMS Accommodation Systems RoomMaster Accommodations Systems Fidelio Accommodation Systems -
On The Job Training
RMLV - QLD Exp 18/05/2024
AHA
Approved Manager Licence Exp 28/06/2024
OLGR
Gaming Nominee Exp 23/09/2-25
OLGR
Senior First Aid Exp 15/03/2026
St Johns
Food Safety Supervisor Exp 17/08/2028
Instacert
Forklift License Exp 11/06/2025
QLD Transport
Bachelor of Business (Management) -
University of South Australia
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