Summary
Overview
Work History
Education
Skills
Interests
Timeline
Generic

Dung (Dennis) Nguyen

Marrara,NT

Summary

Early-career data and reporting professional with a Bachelor of Information Technology and hands-on experience in business intelligence reporting, data analysis, and systems support. Currently working in an IT Support and Reporting role, supporting business operations through Power BI reporting, Excel-based analysis, and system administration. Strong attention to detail with proven experience maintaining data accuracy, identifying discrepancies, and delivering timely reporting outputs for stakeholders. Seeking to contribute to clinical and hospital reporting functions within NT Health.

Overview

3
3
years of professional experience

Work History

IT Support / Reporting & Systems Support Officer

Minh Nhan Pty Ltd – Beauty Services
09.2023 - Current
  • Maintained and monitored booking, point-of-sale, and invoicing systems to ensure data accuracy and completeness.
  • Maintained the business website and supported monitoring of SEO and social media activity, contributing to reporting on online engagement and performance.
  • Extracted and analysed operational data using Microsoft Excel and Power BI to support internal reporting and decision-making.
  • Identified and resolved data inconsistencies across booking systems, POS data, and Square financial records.
  • Prepared routine reports and summaries for business stakeholders within required timelines.
  • Supported system administration and maintenance across business devices and applications.
  • Assisted with SEO performance tracking and reporting to support online business visibility.

Software used:
Tools & systems: Power BI, Microsoft Excel, Xero, booking systems, POS systems, Microsoft 365

IT Support/Digital Marketing Specialist

Shelby Darwin Lashes - Beauty Services
07.2023 - Current
  • Managed customer booking, financial, and supplier data with a strong focus on accuracy and data integrity.
  • Prepared invoice, expense, and reconciliation summaries using Excel and Timely to support reporting requirements.
  • Coordinated data from internal systems and external suppliers, identifying and resolving discrepancies.
  • Supported reporting and administrative tasks while managing competing priorities and deadlines.
  • Assisted with SEO monitoring and performance reporting for online platforms.

Software used:
Tools & systems: Microsoft Excel, Timely, booking platforms, Microsoft 365

Education

Bachelor of Information Technology -

Charles Darwin University
Northern Territories
12.2022

ACAP Navitas Professional Year Program - undefined

Navitas
Northern Territories
01.2024

Associate Degree in Information Technology - undefined

Royal Melbourne Institute of Technology
Victoria
12.2020

Skills

  • Communication: Translating data into clear insights for non-technical stakeholders

  • Communication: Translating data into clear insights for non-technical stakeholders

  • Communication: Translating data into clear insights for non-technical stakeholders

  • Communication: Translating data into clear insights for non-technical stakeholders

  • Communication: Translating data into clear insights for non-technical stakeholders

  • Communication: Translating data into clear insights for non-technical stakeholders

  • Communication: Translating data into clear insights for non-technical stakeholders

Interests

Data Science & Predictive Analysis Project (Python)

Charles Darwin University — November 2021

  • Analysed datasets to identify trends and relationships using statistical techniques
  • Cleaned, validated, and prepared data prior to modelling and analysis
  • Developed predictive models to forecast outcomes based on historical data
  • Presented findings clearly to team members, supporting informed decision-making


ASPNET MVC Web Portal Project

Charles Darwin University — November 2022

  • Developed a web portal for managing client and product data using MVC architecture
  • Customised and enhanced source code to meet defined system requirements
  • Led a team of three, coordinating tasks and ensuring project milestones were met
  • Delivered the project to a high standard, achieving a Distinction result


ACS WIL Project – Social Media Web Application

Charles Darwin University — May 2024

  • Built a full-stack web application using Nodejs, Express, React, and MongoDB
  • Supported structured data storage and retrieval through API integration
  • Modified and enhanced front-end components to improve usability and clarity

Timeline

IT Support / Reporting & Systems Support Officer

Minh Nhan Pty Ltd – Beauty Services
09.2023 - Current

IT Support/Digital Marketing Specialist

Shelby Darwin Lashes - Beauty Services
07.2023 - Current

ACAP Navitas Professional Year Program - undefined

Navitas

Associate Degree in Information Technology - undefined

Royal Melbourne Institute of Technology

Bachelor of Information Technology -

Charles Darwin University
Dung (Dennis) Nguyen