Dung (Anna) Nguyen
Sunshine
Summary
Proven leader in hospitality, adept in staff management and complaint handling, significantly enhanced dining experiences at Loc Vu by streamlining operations and fostering team collaboration. Expert in food safety and hygiene, boosted service quality through effective training and supplier negotiations, ensuring guest satisfaction and operational efficiency.
Overview
9
9
years of professional experience
Work History
Waitress Supervisor and Barista as Coffee Maker
Loc Vu
04.2021 - 01.2025
- Managed table turnover rate effectively allowing for more guests served per shift.
- Ensured timely delivery of food orders by closely monitoring kitchen processes and collaborating with chefs to resolve any issues efficiently.
- Fostered a positive working environment by addressing employee conflicts promptly and fairly, promoting open communication between team members.
- Increased overall dining experience by maintaining high standards of cleanliness and organization throughout the restaurant.
- Assisted in hiring and training new waitstaff, ensuring excellent service levels were maintained at all times.
- Negotiated with suppliers for better pricing, reducing operational costs without compromising on quality.
Front of House Staff Member
Tina Nguyễn
12.2015 - 01.2020
- Established welcoming atmosphere by greeting each guest warmly.
- Contributed to positive guest experiences by assisting with menu recommendations and knowledgeably answering questions about food preparation and ingredients.
- Played an integral role in resolving customer complaints quickly while maintaining professionalism under pressure situations.
- Helped guests at tables when in need of assistance.
Education
MBA - Teaching English To Speakers of Other Languages
La Trobe University
Melbourne, VIC02-2018
Skills
- Task delegation
- Complaint handling
- Sales promotion
- Hygiene standards
- Food safety
- Staff management
- Critical thinking
- Safety training
- Team collaboration
- Supply ordering
- Order accuracy
Languages
English
Professional Working
Vietnamese
Native or Bilingual
Timeline
Waitress Supervisor and Barista as Coffee Maker
Loc Vu
04.2021 - 01.2025
Front of House Staff Member
Tina Nguyễn
12.2015 - 01.2020
MBA - Teaching English To Speakers of Other Languages
La Trobe University
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