Dunia Yako
Greystanes,NSW
Summary
With Over 13+ years in the financial and customer service sector I thrive myself to be Hardworking and passionate job seeker with strong organizational skills, Relationship & rapport building. Career development has always been one of my key priorities & I grab any opportunity to grow & learn with both hands. Driven banking professional with expertise in building relationships and retaining small business customers. Successful analyzing accounts and current packages in order to propose updates and correct problems. Good communication, multitasking and planning abilities. Motivated Business Banking Manager with exceptional sales and service skills. Abilities and superior work ethic toward tackling any challenge.
Overview
14
14
years of professional experience
Work History
Buainess Banking Manager
ANZ Bank
06.2014 - 06.2018
- Customer Relationship Management:
- Building and maintaining relationship with portfolio of 150 small business clients.
- Portfolio Management: Overseeing portfolio of business clients, monitoring their accounts and providing ongoing support.
- Met with customers to assess needs and propose customized solutions.
- Delivered exceptional experience and maintained productive relationships with business partners promoting banking products and services to attract and retain business clients.
- Structured and finalized secured and unsecured loans.
Small Business Specialist
ANZ Bank
01.2011 - 06.2014
- Provide credit up to 300k to Small Business Clients both secured & unsecured
- Develop & maintain external referral networks/bread winners i.e
- Brokers, Accountants & Lawyers
- Direct customers with setting up products which suite their business and personal needs
- Train branch staff on Small Business Products and sales process
- Manage both internal & external customer expectations while providing excellent customer service & adhering to ANZ compliance requirements.
- Created and managed community events and customer promotions.
- Prospected for new business through networking, community outreach, and customer referral generation.
Service consultant/Personal Banker
ANZ Bank
01.2004 - 01.2011
- Assisting customers with deposit, withdrawals, Bank Cheques, Telegraphic transfers
- Opening and closing branch
- Organising money orders
- Foreign currency order/release
- Assisting client in account set up
- Training and on boarding new tellers
- Maintained high customer satisfaction standards to meet or exceed targets.
- Handled customer issues with confidence, using complex problem solving to provide effective resolution.
- Followed up with customers to offer additional support and check resolution satisfaction.
Education
High School Certificate -
St Johns Park High School
St Johns Park, NSW11.2002
Skills
- Extensive training in customer care & sales techniques
- Excellent Rapport building ability
- Highly professional & presentable
- Extremely efficient
- Customer Transactions
- Customer Engagement Strategies
- Small Business Operations
Timeline
Buainess Banking Manager
ANZ Bank
06.2014 - 06.2018
Small Business Specialist
ANZ Bank
01.2011 - 06.2014
Service consultant/Personal Banker
ANZ Bank
01.2004 - 01.2011
High School Certificate -
St Johns Park High School
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