Dunya Hassan
Sydney,NSW
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organisational growth.
Overview
3
3
years of professional experience
Work History
Barista Shift Supervisor
Goodbar
02.2023 - 01.2025
- Supervised daily operations to ensure smooth workflow and optimal customer service.
- Trained new baristas on beverage preparation techniques and operational standards.
- Managed inventory levels, ensuring timely restocking of supplies and minimizing waste.
- Assisted in creating weekly schedules to optimize staff coverage during peak hours.
Customer Service Representative
Bujairami
02.2025 - 10.2025
- Assisted customers with inquiries, resolving issues efficiently to enhance satisfaction.
- Utilised customer service software to track interactions and maintain accurate records.
- Processed orders and returns, ensuring compliance with company policies and procedures.
- Collaborated with team members to streamline communication and improve response times.
Founder
BrailleGPT
07.2025 - Current
- Developed and implemented business strategies to enhance operational efficiency.
- Conducted market research to identify new opportunities for product development.
- Created marketing materials to promote brand awareness and attract customers.
- Managed finances, including budgeting and forecasting, to ensure profitability.
- Utilized digital tools for project management and performance tracking initiatives.
Education
Bachelor of Engineering Technology - Mechanical/Mechatronics Engineering
University of Technology Sydney
Sydney, New South Wales, NSW07-2027
High School Diploma -
Al-Faisal College
Auburn, NSW10-2023
Skills
- Team leadership
- Strategic thinking
- Marketing
- Entrepreneurial and innovative
- Client engagement
- Customer focus
Accomplishments
Vertical-Axis Wind Turbine Design and Prototype Development (24/10/2025)
Designed and developed a vertical-axis wind turbine with a star -shaped blade system as part of an engineering design project completed under a tight semester deadline. Collaborated in a small team to research aerodynamics, prototype several blade profiles, and fabricate components using laser-cut plywood and acrylic. Faced early challenges with stability and rotational efficiency but overcame them through testing, redesign, and performance optimisation. Successfully presented a working model that demonstrated improved torque generation and strong potential for sustainable micro-energy applications.
Timeline
Founder
BrailleGPT
07.2025 - Current
Customer Service Representative
Bujairami
02.2025 - 10.2025
Barista Shift Supervisor
Goodbar
02.2023 - 01.2025
Bachelor of Engineering Technology - Mechanical/Mechatronics Engineering
University of Technology Sydney
High School Diploma -
Al-Faisal College