Duoth Rambang
Alice Springs,Australia
Summary
Diligent customer service and case management with proven track record in fostering customer relationships and ensuring high levels of satisfaction. Successfully navigated customer inquiries and resolved issues promptly, contributing to client retention. Demonstrated excellent communication and problem-solving skills to enhance customer experience and drive loyalty.
Overview
7
7
years of professional experience
Work History
Customer Success Representative
StarTrack
Melbourne, VIC
07.2024 - 08.2025
- - Resolved customer issues with professionalism and empathy
- - Maintained high customer retention through proactive support
- - Ensured smooth communication between departments
- Worked closely with sales teams to ensure smooth handoffs of newly acquired clients, paving the way for long-term account stability.
- Developed comprehensive product knowledge, enabling the provision of expert advice to customers.
Booking Agent
My Car
Melbourne, VIC
02.2024 - 06.2024
- - Managed event logistics and vendor communication
- - Delivered strong customer service with attention to detail
- - Maintained booking records and supported smooth operations
- Improved artist scheduling by implementing efficient calendar management systems.
Case Manager Specialist
Australian Department of Defense
Melbourne, VIC
01.2023 - 01.2024
- - Provided client support and developed personalized case plans
- - Coordinated access to healthcare and support services
- - Documented all client interactions accurately.
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
Team Leader
Target Logistics
Melbourne, VIC
01.2021 - 12.2022
- - Led warehouse teams and ensured project timelines were met
- - Facilitated clear team communication and issue resolution
- - Oversaw logistics and operational processes
Customer Service Representative
Wilson Parking
Melbourne, VIC
10.2018 - 10.2020
- - Resolved customer issues with professionalism and empathy
- - Maintained high customer retention through proactive support
- - Ensured smooth communication between departments
Education
Bachelor of Business - Finance (ongoing Studying)
University of Tasmania
Hobart, TASSkills
- - Manual handling & safety awareness
- - Team collaboration
- - Problem-solving & adaptability
- - Active listening & communication
- - Time management
- - CRM software & computer proficiency
- - Conflict resolution
- - Customer service excellence
References
Oliver : TL StarTrack
Ph: +61 408 300 332
Duom Benjimin: VGC | Administration
Ph: 0431 603 573
Timeline
Customer Success Representative
StarTrack
07.2024 - 08.2025
Booking Agent
My Car
02.2024 - 06.2024
Case Manager Specialist
Australian Department of Defense
01.2023 - 01.2024
Team Leader
Target Logistics
01.2021 - 12.2022
Customer Service Representative
Wilson Parking
10.2018 - 10.2020
Bachelor of Business - Finance (ongoing Studying)
University of Tasmania