Du Plessis Maeva
Melbourne,VIC
Summary
Dynamic customer service professional able to work seamlessly within a team and adapt to changing needs in high pressure environments. Demonstrating strong analytical and problem-solving abilities with a keen willingness to learn provides me with the confidence to tackle new challenges and advance organisational objectives with dedication and enthusiasm.
Additionally to my career pursuits, I am part of a Creative Organisation named T.R.O.U., running various creative events from Youth Workshops, Art Exhibitions and Business Dinners at our Creative Space located in Footscray.
Overview
7
7
years of professional experience
Work History
Apprentice Barista
8 Grains
11.2025 - Current
Guest Services Advisor
Crown Melbourne Limited
11.2021 - Current
- Advised guests on gaming, entertainment and leisure offerings nationwide, enhancing overall customer satisfaction.
- Resolved guest inquiries and complaints, ensuring a positive experience and fostering loyalty.
- Collaborated with team members to streamline service processes, improving operational efficiency.
- Analyzed guest feedback to identify trends and implement improvements in service delivery.
Customer Service Representative
Probe Group PTY LTD
02.2021 - 08.2021
- Acted as a Contractor on behalf of the Australian Taxation office during COVID in Debt and Online Services.
- Utilized numerous collections software to track accounts, monitor payment plans, and document communications accurately whilst adhering to strict security and government protocols.
- Managed high call volume while maintaining service standards and educating taxpayers on MyGov's Online Services.
Kitchenhand
Chevapi Grill
06.2019 - 03.2020
- Assisted in food and meat preparation, opening up and closing restaurant.
- Trained new staff on kitchen procedures, recipes and daily/weekly tasks.
Education
CERT III/IV Business Operations - Business
Chisholm Institute
Frankston, VICChristian Brother's College
St. Kilda East01-2011
Skills
- Problem-solving
- Graphic/Video design
- Project/Event Management
- Proficient in MS Office and Adobe & Experienced in PMS and CRM Systems
Timeline
Apprentice Barista
8 Grains
11.2025 - Current
Guest Services Advisor
Crown Melbourne Limited
11.2021 - Current
Customer Service Representative
Probe Group PTY LTD
02.2021 - 08.2021
Kitchenhand
Chevapi Grill
06.2019 - 03.2020
CERT III/IV Business Operations - Business
Chisholm Institute
Christian Brother's College