Summary
Overview
Work History
Education
Skills
Timeline
Generic

Duraid Dawood

Summary

  • Known for a strong work ethic with the ability to deliver a high-quality service. Able to grasp new concepts and take initiative.
  • Experienced maintaining and monitoring stock, inventory and sales.
  • Outstanding ability to deal with customers and addressing customers' complaints.
  • Self-motivated professional with demonstrated ability to work in a fast-paced and performance driven environment.
  • Excellent problem-solving skills to deal with arising situations tactfully and effectively.
  • Demonstrated ability to comply with policies and regulations as per the company's manual.

[Job Title] with [Number] years of functional case management leadership experience. Enacts strong and collaborative approach across care continuum and manages workflow to support dynamic teams. Spearheads operational effectiveness and efficiencies to develop quality improvement activities and achieve financial goals. Talented Case Manager adept at handling high caseloads without sacrificing quality of care. Operates in high-pressure environments while recommending best resources and courses of action to benefit patient needs and return each to optimal quality of life. Personable [Job Title] with proven track record of success managing and leading social services programs. Skilled in grant writing, budgeting and program evaluation. Strong collaborator and committed to leading and inspiring teams to achieve shared goals.

Overview

17
17
years of professional experience

Work History

Case Management ( Volunteer)

SSI
10.2023 - Current
  • Collaborated with multidisciplinary teams to facilitate client care and reduce case management barriers.
  • Structured standardized case management processes to comply with regulatory agency statutes and standards.
  • Managed and monitored program activities and evaluated quality for improvement recommendations.
  • Created care plans that addressed clinical and financial challenges, family requirements and facilitated patient quality of life.
  • Reviewed and developed intake and discharge planning strategies to encourage client engagement and retention.
  • Streamlined, standardized and implemented case management processes and techniques to maximize revenue cycle.

Community Services Caseworker

Bayton Groups
11.2019 - 02.2023
  • Keep records in the computer including customer details and customer orders, pricing, quotations and retrieve whenever needed
  • Follow up on the orders and update product details
  • Keep updated with produce inventory and functionality.
  • Conducted home visits to assess living environment and provided appropriate referrals.
  • Offered support and direction to families and coordinated with court system and other community agencies for treatment.
  • Documented progress in treatment plans, educational, and recreational activities and maintained updated case records.

Sale Counter Helper & Soldering Electrical

Reversomatic Manufacturing Ltd
10.2014 - 09.2019
  • Handle all sales functions in a professional manner while providing quick and efficient service to obtain maximum sales and focus on customer satisfaction
  • Respond to any queries and provide detailed quotes while negotiating the price
  • Keep records in the computer including customer details and customer orders, pricing, quotations and retrieve whenever needed
  • Follow up on the orders and update product details
  • Keep updated with produce inventory and functionality
  • Communicate effectively with the customers regarding any relevant procedures and policies.

Soldering Electrical Technician

Embedded Sense Inc
02.2013 - 10.2014
  • Routed of wiring bundles on a form board, cutting to specific length, hand cabling of wire bundles to specified lay rations
  • Stripped back wires at specific length and crimping on contacts/wire lugs
  • Used various hand-operated or automated tools to perform strip/crimp tasks.

Modified Electrical Prototype - Advertising Lightening Technician

Asia Sales
03.2007 - 06.2010
  • Modified electrical prototypes to correct advertising and promotional lighting signs
  • Diagnosed cause of electrical or mechanical malfunctions and failures of operational equipment and performed preventative and corrective maintenance
  • Developed wiring diagrams, and other installations and maintenance duties for advertisers.

Education

Case Management

Frontier Institute of Technology
Glenroy, VIC
08.2023

Canadian, ON
07.2014

Iraq
06.2009

Skills

  • Fluent in [Language]
  • Arabic and English
  • [Type] Software Proficiency
  • Multitasking Abilities
  • Data Management
  • Teamwork and Collaboration
  • Team Management

Timeline

Case Management ( Volunteer)

SSI
10.2023 - Current

Community Services Caseworker

Bayton Groups
11.2019 - 02.2023

Sale Counter Helper & Soldering Electrical

Reversomatic Manufacturing Ltd
10.2014 - 09.2019

Soldering Electrical Technician

Embedded Sense Inc
02.2013 - 10.2014

Modified Electrical Prototype - Advertising Lightening Technician

Asia Sales
03.2007 - 06.2010

Case Management

Frontier Institute of Technology

Canadian, ON

Iraq
Duraid Dawood