Durga Katwal

- Supervision and coordination of daily store operations to ensure optimal performance and customer satisfaction.
- Development and implementation of sales strategies to enhance revenue and meet financial objectives.
- Recruitment, training, and management of staff, fostering a motivated and skilled team.
- Inventory management, including ordering, stocking, and turnover analysis to ensure product availability.
- Monitoring and analysis of sales data to identify trends, inform decision-making, and implement improvements.
- Floor and visual merchandising to create an appealing shopping environment and promote product sales.
- Customer service excellence by addressing complaints, feedback, and enhancing the overall shopping experience.
- Budget management and cost control to maximize profitability and maintain financial stability.
- Ensuring compliance with health and safety regulations, as well as company policies.
- Liaising with suppliers and stakeholders to negotiate prices and contracts, as well as to maintain fruitful business relationships.

• Provided customer service and was involved in training new team members each month
• Continually updated a leadership resume and honed skills by participating in various management trainings
• Worked with departments across the company

• Worked as part-time staff to maintain stocks in timely manner
• Organized and monitored inventory
• Conducted ordering and auditing inventories
• Cross-stores inventory management
• Other assigned duties and responsibilities

* Processed payroll accurately and efficiently for 25+ employees using software and Swastik, ensuring timely and compliant payments.
* All sales and payments are accurately recorded in the company financial record.
* Tracking customer accounts, monitoring balances and ensuring proper follow up on outstanding invoices.
* Building and maintaining positive relationships with customers to ensure smooth collection processes and a high level of customer satisfaction.
* Prepared and maintained detailed invoices for clients and subcontractors, ensuring accuracy and adherence to billing standards.
* Managed the processing of Payment, including operational expenses and utility bills.
* Maintained meticulous records and schedules to ensure all bills were paid on time., minimizing late fees and maintaining positive vendor relationships.
* Addressed enquiries and provided support to drivers regarding payments, demonstrating strong communication and problem - solving skills.
* Conducted regular Bank reconciliations to verify the accuracy of financial records, identifying discrepancies and ensuring the integrity of financial data.

* Completing the year end analysis and preparing financial statements such as Trial
Balance, Profit and Loss statement and Balance Sheet.
Data entry and performing reconciliation of banking transactions.
* Managed the maintenance of fixed assets register, accurately recording acquisitions, disposals, and depreciation of assets according to accounting standards.