Summary
Overview
Work History
Education
Skills
AVAILABILITY
Timeline
Generic

DURGA VENKATA SRAVANTH BEHARA

Mulgrave

Summary

Approachable and reliable team member with a strong track record of delivering courteous, customer-oriented service that drives business growth and client satisfaction. Experienced in managing both clients and cross-functional teams, fostering collaboration and accountability across projects. Adept at providing all-round support across administrative, technical, and service domains, while maintaining high standards in customer assistance and feedback handling. Possesses excellent communication skills and thrives in fast-paced environments that demand adaptability, problem-solving, and a commitment to service excellence. Recognized for versatility, consistency, and the ability to meet operational and organizational goals with professionalism.

Overview

3
3
years of professional experience

Work History

Systems Engineer

Infosys Ltd.
07.2022 - 07.2025
  • Proficient in the remote administration of Exchange Online (O365) and Azure Active Directory, ensuring secure, scalable, and efficient identity and messaging infrastructure across enterprise environments.
  • Enhanced system performance and reliability by proactively diagnosing and resolving technical issues, resulting in improved uptime and reduced service interruptions.
  • Configured and maintained anti-spam and anti-phishing policies within Microsoft Defender, including strategic IP and URL whitelisting/blocking to strengthen organizational cybersecurity posture.
  • Delivered Level 2/3 technical support for Exchange Online, resolving complex mailbox, synchronization, and access-related challenges with minimal escalation.
  • Conducted in-depth analysis of system requirements and translated findings into customized technical solutions that met or exceeded stakeholder expectations for functionality, efficiency, and compliance
  • Coordinating with IT support and infrastructure teams to monitor device health and address technical issues promptly.
  • Implementing device-level security controls, access restrictions, and updates to ensure seamless user experience and adherence to organizational standards.
  • Administering Windows and Android devices across the organization, including configuration, compliance, and policy enforcement.

Education

Masters - Master of Supply Chain & Logistics Management

RMIT University
Melbourne, VIC

Skills

  • Troubleshooting
  • Customer Relationship Management
  • Operational Efficiency
  • User support
  • Problem Solving and Adaptability
  • Communication
  • System testing
  • Technical support

AVAILABILITY

Weekly - 24 Hours


Monday - All Day

Tuesday - All Day

Wednesday - 5AM to 2PM

Thursday - All Day

Saturday - All Day

Sunday - All Day

Public Holidays - All Day

Timeline

Systems Engineer

Infosys Ltd.
07.2022 - 07.2025

Masters - Master of Supply Chain & Logistics Management

RMIT University

Similar Profiles

CREATE PROFILE
DURGA VENKATA SRAVANTH BEHARA