Durgesh Chandra
Parramatta,NSW
Summary
Dynamic customer service professional with experience at Kmart, excelling in client interactions and providing tailored assistance. Proven track record in cash handling accuracy and attention to detail, enhancing customer satisfaction. Skilled in multitasking and effectively managing inquiries across various platforms, ensuring a seamless shopping experience.
Overview
11
11
years of professional experience
Work History
Customer Services Officer
Kmart
05.2018 - 05.2019
- Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
- Maintained detailed records of client interactions, ensuring accurate documentation for future reference.
- Described product and service details to customers to provide information on benefits and advantages.
- Explained online self-help options to customers to promote additional and after-hours support choices.
Customer Representative
Star Bucks
02.2014 - 05.2019
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues with professionalism.
- Maintained courteous, friendly atmosphere for guests to increase overall satisfaction and customer service standards.
- Implemented feedback from regular evaluations to improve personal performance and contribute positively to the team''s collective growth.
- Embraced spotlight on customer service by creating courteous, friendly atmosphere for guests.
Warehouse Assistant
Coles Fulfilment centre
05.2025 - Current
- Packaged and shipped orders accurately to promote safe and quick delivery to customers.
- Assisted with stock takes and cycle counts to promote accurate inventory processes.
- Recorded product, packaging and order information on specified forms.
Store Associate
7 Eleven Store
05.2021 - 12.2024
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Maintained a clean and safe shopping environment for customers through regular cleaning and monitoring of store conditions.
- Utilized strong multitasking abilities to manage multiple responsibilities simultaneously during busy periods.
- Increased customer satisfaction by providing efficient and friendly service while handling transactions.
Education
Master In International Business - International Business
Griffith University
Brisbane, QLD08.2013
BBA - Business
Symbiosis International University
Pune India 04.2008
Skills
- Customer service
- Customer assistance
- Cash handling accuracy
- Attention to detail focus
Timeline
Warehouse Assistant
Coles Fulfilment centre
05.2025 - Current
Store Associate
7 Eleven Store
05.2021 - 12.2024
Customer Services Officer
Kmart
05.2018 - 05.2019
Customer Representative
Star Bucks
02.2014 - 05.2019
Master In International Business - International Business
Griffith University
BBA - Business
Symbiosis International University
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