Dusan Radonjic

• This role required frequent travelling across states to string for professional tennis tournaments in Australia
• Required flexibility, time management and planning for up to 80 drop-ins a day
• Each venue was different in what it provided, as a team it required us to be flexible and communicate to set ourselves up for efficiency
• Through this role problem solving was a big factor as well as customer experience, as players had certain requirements and needs to be met
• Adjusting to different climates and settings requires adaptability, strategic planning, and creativity.

Coaching Tennis Hot Shots, working with vulnerable people

• Working individually and with large groups of players with colleagues cooperatively to bring the best experience for players
• Showed strong communication whilst being fun and characteristic to participants and providing inclusiveness to all players
• Applying knowledge of the sport whilst problem-solving in situations of complexity
• Energetic approach to support players who are struggling and building relationships to provide the best experience
• Ensuring that the environment is safe and inclusive, ensuring each player has the opportunity to engage and enjoyment of the sport.

• Applied communication, problem-solving, sales and leadership roles
• Barista, Racquet Stringer, and did admin-based roles to support members and communicate thoroughly
• Used experience of the systems to provide the best customer support, problem-solved bookings and technical issues online
• Took ownership as the experienced employee and trained new staff within the years worked there, this required a leadership role and having to work autonomously
• Ensured that it was a safe environment for vulnerable people such as children and persons with disabilities
• Supported and hosted events such as tournaments for adults and juniors, ensuring it ran as smoothly as possible with organizational skills, time management, attention to detail and database management.
• Monitored performance metrics such as customer experience surveys to increase customer satisfaction scores.