Dushan Godellawatta
Epping
Summary
Dynamic Contract Administrator with a proven track record at Cleaning Melbourne, skilled in contract reviews and document control. Successfully developed training materials that enhanced workflow management and unified processes. Adept at building relationships, I transformed team performance and improved customer service, driving significant increases in client retention and satisfaction.
Overview
2
2
years of professional experience
Work History
Contract Administrator
Cleaning Melbourne
06.2024 - Current
- Monitored incoming contracts and service agreements for correct pricing and information.
- Prepared and issued reports on contract performance and compliance.
- Developed training materials to unify contract management processes and procedures.
- Negotiated and reviewed contracts to protect customer interests.
- Drafted, reviewed and revised quotes for accuracy and completeness.
Area Manager
Clean-Peak Pty Ltd
01.2024 - 06.2024
- Assessed reports to evaluate performance, develop targeted improvements, and implement changes.
- Transformed underperforming teams into productive, profitable teams.
- Resolved conflicts promptly to promote positive environment for customers.
- Developed and implemented strategies to improve customer service and increase sales.
- Oversaw budget planning, strategy development, community outreach for organization.
Client Service Manager
ISS Facility Services
02.2023 - 01.2024
- Created customer support strategies to increase customer retention.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Followed through with client requests to resolve problems.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Created and reviewed invoices to confirm accuracy.
Education
Associate of Science - Project Management
Charles Institute
Melbourne, VIC03-2025
Bachelor of Science - Information Technology
Charles Sturt University
Melbourne, VIC07-2020
Skills
- Requests for information
- Requests for proposals
- Document control
- Budget planning
- Contract reviews and edits
- Relationships and rapport
- Workflow management
Timeline
Contract Administrator
Cleaning Melbourne
06.2024 - Current
Area Manager
Clean-Peak Pty Ltd
01.2024 - 06.2024
Client Service Manager
ISS Facility Services
02.2023 - 01.2024
Associate of Science - Project Management
Charles Institute
Bachelor of Science - Information Technology
Charles Sturt University
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