Duslem KIRIK

• Taking orders and serving food and drinks at +200 guest venue.
• Ensured compliance with food safety and sanitation regulations.
• Greeted guests upon arrival and provided exceptional service throughout their visit to ensure returning customers.

• Company Overview: Mobilet is a ticketing platform based in Turkey.
• Led customer management initiatives, ensuring high levels of satisfaction and retention among clients.
• Oversaw coordination and logistics for multiple events, guaranteeing successful implementation.
• Demonstrated crisis management skills, effectively handling unforeseen challenges and emergencies.
• Effectively oversaw the execution of events, coordinating workflow planning for outsourced staff while maintaining adherence to accreditation requirements.
• Managed clothing inventory for staff.
• Managed sales equipment, ensuring proper control and maintenance to support ticket sales activities.
• Cash management procedures implemented to maintain accurate financial records and security in Box Office days
• Directed ticket control and operations management.
• Managed ticket sales operations, optimizing sales strategies.
• Collating and processing complimentary tickets and guest lists, collating relevant show information required for ticket builds.
• Managing ticket inventory during on-sales and through the campaign.
• Distributing regular and accurate ticket sales updates.
• Scheduling pre-sale and on-sale timelines and monitoring the on-sale process.

During my employment, I successfully managed event operations at 10,000+ venues. Some events I worked on:

- Fenerbahce, Darussafaka and Anadolu Efes Euro League basketball matches played in Tukey,

-Fenerbahce, Darusafaka and Efes Turkish Basketball Leagues

-Cappadocia Music Festival,

-International Bogazici Movie Festival

-Akbank Jazz Festival,

-Babylon and Volkswagen Arena Concerts,

-One Love Music Festival

• Assisted with the recruitment process by conducting initial phone screens and scheduling interviews.
• Created job postings and placed them on various job boards and websites.
• Developed reports for HR team members to use during meetings and presentations.
• Helped with recruitment by posting job openings, screening resumes and scheduling interviews.