DUSTIN DAVIS
Wollongbar,NSW
Summary
Seasoned food and beverage professional with more then 20 years of experience in fast-paced bar and restaurant environments. Excellent at sales and strong people skills. Track record of achieving exceptional results in profit-driven businesses and managing operations for returns.
Overview
18
18
years of professional experience
Work History
Retail And Purchasing Manager
The Beach Hotel
2021.03 - 2023.10
- Balanced and organized cash register by handling cash, counting change, and storing coupons.
- Recommended complementary purchases to customers, increasing revenue.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Listened to customer needs and desires to identify and recommend optimal products.
- Used in-store system to locate inventory and place special orders for customers.
- Wrapped, boxed and weighed bakery department products.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Increased sales and customer satisfaction through personalized servicing.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
- Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
- Worked with loss prevention in monitoring shopper behavior.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Processed customer returns to manage smooth refunds and exchanges following store procedures.
- Conducted product demonstrations to highlight features and redirect objections to positive aspects.
- Monitored customers for signs of security concerns and escalated issues to management.
- Answered incoming calls and emails to provide product information, features and benefits.
- Prioritized helping customers over completing other routine tasks in store.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Developed strong rapport with customers and created positive impression of business.
- Assisted customers with prompt and polite support in-person and via telephone.
- Maintained tidy and organized store environment to comply with cleanliness standards.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Actively engaged customers to provide general assistance and information on store merchandise.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Stocked merchandise, clearly labelling items, and arranging according to size or colour.
- Purchased new products and oversaw inventory stocking and availability.
- Managed supplier relationships to ensure timely delivery of products and services.
- Achieved cost savings by negotiating contracts and pricing with suppliers.
- Used [Software] to authorize and monitor purchase orders and consumables.
- Solved diverse supply chain problems involving numerous sources, logistics, and scheduling factors.
- Performed monthly reconciliation of open purchasing orders.
- Coordinated paperwork, updated spreadsheets, and maintained permanent records.
- Implemented policies to reduce cost and eliminate waste.
- Established long-term agreements with strategic suppliers, securing favorable pricing and delivery terms.
- Implemented strategic sourcing initiatives, reducing overall purchasing costs.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Managed efficient cash register operations.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Sourced vendors, built relationships, and negotiated prices.
Nursery Manager
The Greenhaus Nursery
2016.01 - 2020.11
- Maximized water conservation, checking sprinkler spray angles and testing digital controller performance.
- Answered questions and provided information regarding plants and care to help customers make informed decisions.
- Regulated watering and fertilizing to avoid waste while nurturing plants.
- Diagnosed and treated pest and disease problems in plants, shrubs and trees.
- Identified plant diseases and researched methods for mitigation.
- Planted bulbs, trees, bushes, and flowers for residential and commercial clients.
- Mulched and composted soil to appropriately vary soil conditions depending on specific plant needs.
- Communicated with coworkers and management to report challenges.
- Branched farm out into new areas by adding tours, special events, and customer activities.
- Cultivated soil and added fertilizer, compost, and amendments.
- Water, pruned and groomed plants and trees to maintain health and attractiveness.
- Planted, cultivated and harvested various types of trees, shrubs, and plants.
- Transplanted seedlings and young plants to promote growth and prepare plants for sale or transfer to other locations.
- Purchased supplies such as seed, pesticides, and fertilizer.
- Unloaded plants and nursery items from delivery trucks.
- Evaluate harvesting conditions and identify obstacles.
- Operated farming equipment to move goods safely from fields to collection points.
- Used effective weed control methods, promoting plant growth.
- Assisted with maintenance and installation of irrigation equipment.
- Inspected equipment and machinery to identify and schedule repair and maintenance, managing wear and tear.
- Assisted customers with finding requested plants and flowers.
- Inspected plants to identify for signs of disease or infestation and address problems early.
- Aided manager in organizing plant sales, open houses and educational programs to promote nursery and provide educational opportunities for community.
- Assembled and maintained greenhouses and other structures to assist with business operations.
- Mixed and sprayed fertilizers, herbicides and insecticides onto shrubs, trees, and grass.
- Led team of [Number] skilled and unskilled farm personnel.
- Monitored watering times, soil conditions and plant positions and made informed adjustments in response to weather conditions.
- Oversaw growth, planting and maintenance of retail nursery and display gardens.
- Hired and trained permanent and temporary nursery staff and adjusted levels to account for peak seasons and off-seasons.
- Inspected nursery and equipment for signs of disrepair and coordinated repairs and replacements.
- Ordered plants and nursery merchandise and maintained marketable inventory across seasons.
- Created plans to grow nursery and garden center and improved sales volume and profitability.
- Worked directly with customers as salesperson and role model for entire sales team.
- Kept up-to-date on latest nursery trends and advances and served as valued resource for team and customers.
- Assigned team work schedules, delegated commensurate with staff member skills and monitored and evaluated performance.
- Wrote and distributed customer help information on care for nursery products, watering and sun needs.
- Aligned teaching methods with various learning styles to accommodate diverse student needs effectively.
- Maintained up-to-date records of each child''s progress while adhering to confidentiality requirements set forth by administration or legal guidelines.
- Implemented strategies for behavior management to maintain a positive atmosphere conducive to learning and growth.
- Mentored junior staff members, fostering professional development through constructive feedback and support.
- Established positive relationships with parents through effective communication and involvement opportunities.
- Fostered a supportive, respectful working environment for staff members by consistently demonstrating strong leadership qualities and clear communication skills.
- Increased parent satisfaction by proactively addressing concerns and resolving issues promptly.
- Developed comprehensive curriculum plans, emphasizing age-appropriate developmental milestones in cognitive, social, emotional, and physical growth.
- Enforced strong safety and environmental protections to support habitats while preventing harm to employees or consumers.
- Used skills to grow new plants from seeds, clippings, bulbs and clone-cubes.
- Handled complex and urgent customer concerns calmly to maximize satisfaction and enhance loyalty.
- Set and improved standard operating procedures to oversee stock management, pond maintenance, and feeding schedules.
- Optimized growth and development at every stage and moved finished plants to sales displays for customer viewing.
- Used [Software] to record and document information regarding pesticide use, yields and costs.
Bar Manager
Rae's on Wategos
2018.06 - 2019.01
- Collect money for drinks served
- Check identification of customers to verify age requirements for purchase of alcohol
- Clean glasses, utensils, and bar equipment
- Stock bar with beer, wine, liquor, and related supplies such as ice, glassware, napkins, or straws
- Serve wine, and bottled or draft beer
- Clean bars, work areas, and tables
- Mix ingredients, such as liquor, soda, water, sugar, and bitters, to prepare cocktails and other drinks
- Supervise the work of bar staff and other bartenders
- Serve snacks or food items to customers seated at the bar.
- Closed out cash register and prepared cashier report at close of business.
- Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
- Oversaw maintenance tasks for the bar area, ensuring a clean and safe environment for patrons at all times.
- Mentored and trained staff members to ensure exceptional customer service standards.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Maximized customer service by training staff, overseeing operations, and resolving issues.
- Crafted special drink and cocktail menu items for seasonal offerings.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Maintained high standards of customer service by staying up to date on bar and menu options and providing effective food recommendations for guests.
- Handled conflict resolution among staff members promptly and professionally, maintaining a positive work environment.
- Introduced new cocktails to the menu based on market research that became popular choices amongst customers.
- Streamlined inventory management for optimal stock levels and reduced waste.
- Created effective employee schedules maintaining coverage at peak times and minimizing labor costs.
- Developed strong relationships with suppliers, negotiating favorable terms and pricing.
- Strategized plans to increase bar revenue through innovative promotional concepts, specialty drinks, and customer-focused events.
- Explained daily specials and beverage promotions to exceed daily sales goals.
- Enhanced team productivity through effective scheduling and task delegation.
- Followed strict recipes and drink measurements to minimize product used.
- Increased revenue with creative marketing initiatives and promotional events.
- Guaranteed optimal beverage stock by assessing inventory and collaborating with owners for corrective action planning to limit expenses.
- Safeguarded compliance with health, safety, and sanitation regulations in all operations.
- Recruited, hired and trained staff on bar practices, customer service standards, and productivity strategies, providing [Number]% improvement over prior onboarding process
- Recruited, hired and trained staff on bar practices, customer service standards, and productivity strategies, providing [Number]% improvement over prior onboarding process.
- Implemented drink prep procedures, significantly reducing wasted stock.
- Upsold daily specials and beverage promotions to exceed daily sales goals.
- Boosted customer satisfaction by implementing innovative bar management strategies.
- Designed special drink and cocktail offerings on monthly basis as part of seasonal offerings.
- Collaborated with kitchen team for seamless integration of food and beverage offerings.
- Consulted with managers to organize special events and promotions.
Food and Beverage Manager
Black Sombrero
2016.01 - 2018.02
- Collect money for drinks served
- Check identification of customers to verify age requirements for purchase of alcohol
- Clean glasses, utensils, and bar equipment
- Balance cash receipts
- Attempt to limit problems and liability related to customers' excessive drinking by taking steps such as persuading customers to stop drinking, or ordering taxis or other transportation for intoxicated patrons
- Stock bar with beer, wine, liquor, and related supplies such as ice, glassware, napkins, or straws
- Serve wine, and bottled or draft beer
- Take beverage orders from serving staff or directly from patrons
- Clean bars, work areas, and tables
- Mix ingredients, such as liquor, soda, water, sugar, and bitters, to prepare cocktails and other drinks
- Plan, organize, and control the operations of a cocktail lounge or bar
- Order or requisition liquors and supplies
- Supervise the work of bar staff and other bartenders
- Serve snacks or food items to customers seated at the bar
- Plan bar menus
- Create drink recipes.
- Managed inventory effectively, reducing waste and optimizing stock levels.
- Resolved customer complaints involving food or beverage quality and service.
- Developed staff training programs to enhance service skills and increase overall efficiency.
- Maintained highest standards for beverage quality and service.
- Organized successful special events that contributed to increased sales figures.
- Maintained a clean, safe, and welcoming environment for patrons, adhering to strict health code regulations.
- Improved customer satisfaction by implementing innovative food and beverage menu options.
- Oversaw the hiring process for new employees, selecting top talent to join our team.
- Conducted regular performance evaluations for team members, providing constructive feedback and opportunities for growth.
- Resolved customer concerns promptly and professionally, ensuring repeat business and positive word-of-mouth referrals.
- Conducted hands-on training for equipment, demonstrating proper technique and safety protocols.
- Trained food and beverage service personnel, confirming staff to provide recommendations and answer questions.
- Developed ongoing training initiative to improve beverage knowledge of serving employees.
- Coordinated with vendors to secure competitive pricing on ingredients, supplies, and equipment.
- Developed relationships with suppliers and vendors leading to special volume pricing discounts and availability.
- Assisted in financial management tasks such as budget planning, forecasting revenue projections, and monitoring expenses closely.
- Implemented creative solutions for space optimization during peak hours or busy seasons.
- Implemented cost-saving measures in purchasing, resulting in significant budgetary improvements.
- Responded to customer complaints, addressing concerns, and distress with amicable interactions.
- Maintained strong relationships with suppliers, ensuring consistent product quality while controlling costs.
- Implemented new drink policies, reducing over-pouring by [Number]%.
- Oversaw selection, ordering and inventory controls of wine, beer and alcohol program.
- Streamlined operations through regular review of processes and implementation of best practices.
- Managed bar and wait staff and directed hiring program.
General Manager
Sling Lounge
2006.01 - 2014.12
- Oversee activities directly related to making products or providing services
- Manage staff, preparing work schedules and assigning specific duties
- Direct and coordinate organization's financial and budget activities to fund operations, maximize investments, and increase efficiency
- Determine staffing requirements, and interview, hire and train new employees, or oversee those personnel processes
- Determine goods and services to be sold, and set prices and credit terms, based on forecasts of customer demand
- Perform sales floor work, such as greeting or assisting customers, stocking shelves, or taking inventory
- Manage the movement of goods into and out of production facilities
- Develop or implement product-marketing strategies, including advertising campaigns or sales promotions.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Developed and maintained relationships with customers and suppliers through account development.
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
- Managed budget implementations, employee evaluations, and contract details.
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
- Developed and executed strategic plans for business growth and expansion, resulting in increased market share.
- Implemented robust inventory management systems to optimize stock levels and minimize waste/costs associated with excess product storage.
- Analyzed market trends and competitor activities to create competitive advantages.
- Championed continuous improvement initiatives that enhanced operational performance across all departments.
- Analyzed market trends/data to identify potential opportunities for business growth within existing or emerging markets successfully.
- Drove the successful execution of numerous large-scale events/promotions while closely managing costs/budgetary constraints associated with event planning/management activities.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Interacted well with customers to build connections and nurture relationships.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
Education
Personal trainer Certificate -
Real estate License -
Brisbane, QLDCertificate In Professional Photography -
Brisbane College Of Photography And Art
Brisbane, QLDAssociate of Arts -
Real Estate License
Brisbane, QLD01.2019
High School Diploma -
APIT Personal Trainer
Brisbane, QLD01.2013
Skills
- Customer and Personal Service
- Service Orientation
- Sales and Marketing
- Coordination
- Active Learning
- Time Management
- Learning Strategies
- Management of Personnel Resources
Timeline
Retail And Purchasing Manager
The Beach Hotel
2021.03 - 2023.10
Bar Manager
Rae's on Wategos
2018.06 - 2019.01
Nursery Manager
The Greenhaus Nursery
2016.01 - 2020.11
Food and Beverage Manager
Black Sombrero
2016.01 - 2018.02
General Manager
Sling Lounge
2006.01 - 2014.12
Personal trainer Certificate -
Real estate License -
Certificate In Professional Photography -
Brisbane College Of Photography And Art
Associate of Arts -
Real Estate License
High School Diploma -
APIT Personal Trainer
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