Summary
Overview
Work History
Education
Skills
Timeline
Generic

DUSTIN DAVIS

Wollongbar,NSW

Summary

Seasoned food and beverage professional with more then 20 years of experience in fast-paced bar and restaurant environments. Excellent at sales and strong people skills. Track record of achieving exceptional results in profit-driven businesses and managing operations for returns.

Overview

18
18
years of professional experience

Work History

Retail And Purchasing Manager

The Beach Hotel
03.2021 - 10.2023
  • Balanced and organized cash register by handling cash, counting change, and storing coupons.
  • Recommended complementary purchases to customers, increasing revenue.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Used in-store system to locate inventory and place special orders for customers.
  • Wrapped, boxed and weighed bakery department products.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Increased sales and customer satisfaction through personalized servicing.
  • Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
  • Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
  • Worked with loss prevention in monitoring shopper behavior.
  • Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
  • Processed customer returns to manage smooth refunds and exchanges following store procedures.
  • Conducted product demonstrations to highlight features and redirect objections to positive aspects.
  • Monitored customers for signs of security concerns and escalated issues to management.
  • Answered incoming calls and emails to provide product information, features and benefits.
  • Prioritized helping customers over completing other routine tasks in store.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Developed strong rapport with customers and created positive impression of business.
  • Assisted customers with prompt and polite support in-person and via telephone.
  • Maintained tidy and organized store environment to comply with cleanliness standards.
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Actively engaged customers to provide general assistance and information on store merchandise.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Stocked merchandise, clearly labelling items, and arranging according to size or colour.
  • Purchased new products and oversaw inventory stocking and availability.
  • Managed supplier relationships to ensure timely delivery of products and services.
  • Achieved cost savings by negotiating contracts and pricing with suppliers.
  • Used [Software] to authorize and monitor purchase orders and consumables.
  • Solved diverse supply chain problems involving numerous sources, logistics, and scheduling factors.
  • Performed monthly reconciliation of open purchasing orders.
  • Coordinated paperwork, updated spreadsheets, and maintained permanent records.
  • Implemented policies to reduce cost and eliminate waste.
  • Established long-term agreements with strategic suppliers, securing favorable pricing and delivery terms.
  • Implemented strategic sourcing initiatives, reducing overall purchasing costs.
  • Used POS system to process sales, returns, online orders, and gift card activations.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Managed efficient cash register operations.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Sourced vendors, built relationships, and negotiated prices.

Nursery Manager

The Greenhaus Nursery
01.2016 - 11.2020
  • Maximized water conservation, checking sprinkler spray angles and testing digital controller performance.
  • Answered questions and provided information regarding plants and care to help customers make informed decisions.
  • Regulated watering and fertilizing to avoid waste while nurturing plants.
  • Diagnosed and treated pest and disease problems in plants, shrubs and trees.
  • Identified plant diseases and researched methods for mitigation.
  • Planted bulbs, trees, bushes, and flowers for residential and commercial clients.
  • Mulched and composted soil to appropriately vary soil conditions depending on specific plant needs.
  • Communicated with coworkers and management to report challenges.
  • Branched farm out into new areas by adding tours, special events, and customer activities.
  • Cultivated soil and added fertilizer, compost, and amendments.
  • Water, pruned and groomed plants and trees to maintain health and attractiveness.
  • Planted, cultivated and harvested various types of trees, shrubs, and plants.
  • Transplanted seedlings and young plants to promote growth and prepare plants for sale or transfer to other locations.
  • Purchased supplies such as seed, pesticides, and fertilizer.
  • Unloaded plants and nursery items from delivery trucks.
  • Evaluate harvesting conditions and identify obstacles.
  • Operated farming equipment to move goods safely from fields to collection points.
  • Used effective weed control methods, promoting plant growth.
  • Assisted with maintenance and installation of irrigation equipment.
  • Inspected equipment and machinery to identify and schedule repair and maintenance, managing wear and tear.
  • Assisted customers with finding requested plants and flowers.
  • Inspected plants to identify for signs of disease or infestation and address problems early.
  • Aided manager in organizing plant sales, open houses and educational programs to promote nursery and provide educational opportunities for community.
  • Assembled and maintained greenhouses and other structures to assist with business operations.
  • Mixed and sprayed fertilizers, herbicides and insecticides onto shrubs, trees, and grass.
  • Led team of [Number] skilled and unskilled farm personnel.
  • Monitored watering times, soil conditions and plant positions and made informed adjustments in response to weather conditions.
  • Oversaw growth, planting and maintenance of retail nursery and display gardens.
  • Hired and trained permanent and temporary nursery staff and adjusted levels to account for peak seasons and off-seasons.
  • Inspected nursery and equipment for signs of disrepair and coordinated repairs and replacements.
  • Ordered plants and nursery merchandise and maintained marketable inventory across seasons.
  • Created plans to grow nursery and garden center and improved sales volume and profitability.
  • Worked directly with customers as salesperson and role model for entire sales team.
  • Kept up-to-date on latest nursery trends and advances and served as valued resource for team and customers.
  • Assigned team work schedules, delegated commensurate with staff member skills and monitored and evaluated performance.
  • Wrote and distributed customer help information on care for nursery products, watering and sun needs.
  • Aligned teaching methods with various learning styles to accommodate diverse student needs effectively.
  • Maintained up-to-date records of each child''s progress while adhering to confidentiality requirements set forth by administration or legal guidelines.
  • Implemented strategies for behavior management to maintain a positive atmosphere conducive to learning and growth.
  • Mentored junior staff members, fostering professional development through constructive feedback and support.
  • Established positive relationships with parents through effective communication and involvement opportunities.
  • Fostered a supportive, respectful working environment for staff members by consistently demonstrating strong leadership qualities and clear communication skills.
  • Increased parent satisfaction by proactively addressing concerns and resolving issues promptly.
  • Developed comprehensive curriculum plans, emphasizing age-appropriate developmental milestones in cognitive, social, emotional, and physical growth.
  • Enforced strong safety and environmental protections to support habitats while preventing harm to employees or consumers.
  • Used skills to grow new plants from seeds, clippings, bulbs and clone-cubes.
  • Handled complex and urgent customer concerns calmly to maximize satisfaction and enhance loyalty.
  • Set and improved standard operating procedures to oversee stock management, pond maintenance, and feeding schedules.
  • Optimized growth and development at every stage and moved finished plants to sales displays for customer viewing.
  • Used [Software] to record and document information regarding pesticide use, yields and costs.

Bar Manager

Rae's on Wategos
06.2018 - 01.2019
  • Collect money for drinks served
  • Check identification of customers to verify age requirements for purchase of alcohol
  • Clean glasses, utensils, and bar equipment
  • Stock bar with beer, wine, liquor, and related supplies such as ice, glassware, napkins, or straws
  • Serve wine, and bottled or draft beer
  • Clean bars, work areas, and tables
  • Mix ingredients, such as liquor, soda, water, sugar, and bitters, to prepare cocktails and other drinks
  • Supervise the work of bar staff and other bartenders
  • Serve snacks or food items to customers seated at the bar.
  • Closed out cash register and prepared cashier report at close of business.
  • Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
  • Oversaw maintenance tasks for the bar area, ensuring a clean and safe environment for patrons at all times.
  • Mentored and trained staff members to ensure exceptional customer service standards.
  • Kept alcoholic beverages well-stocked and organized to meet expected demands.
  • Maximized customer service by training staff, overseeing operations, and resolving issues.
  • Crafted special drink and cocktail menu items for seasonal offerings.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Maintained high standards of customer service by staying up to date on bar and menu options and providing effective food recommendations for guests.
  • Handled conflict resolution among staff members promptly and professionally, maintaining a positive work environment.
  • Introduced new cocktails to the menu based on market research that became popular choices amongst customers.
  • Streamlined inventory management for optimal stock levels and reduced waste.
  • Created effective employee schedules maintaining coverage at peak times and minimizing labor costs.
  • Developed strong relationships with suppliers, negotiating favorable terms and pricing.
  • Strategized plans to increase bar revenue through innovative promotional concepts, specialty drinks, and customer-focused events.
  • Explained daily specials and beverage promotions to exceed daily sales goals.
  • Enhanced team productivity through effective scheduling and task delegation.
  • Followed strict recipes and drink measurements to minimize product used.
  • Increased revenue with creative marketing initiatives and promotional events.
  • Guaranteed optimal beverage stock by assessing inventory and collaborating with owners for corrective action planning to limit expenses.
  • Safeguarded compliance with health, safety, and sanitation regulations in all operations.
  • Recruited, hired and trained staff on bar practices, customer service standards, and productivity strategies, providing [Number]% improvement over prior onboarding process
  • Recruited, hired and trained staff on bar practices, customer service standards, and productivity strategies, providing [Number]% improvement over prior onboarding process.
  • Implemented drink prep procedures, significantly reducing wasted stock.
  • Upsold daily specials and beverage promotions to exceed daily sales goals.
  • Boosted customer satisfaction by implementing innovative bar management strategies.
  • Designed special drink and cocktail offerings on monthly basis as part of seasonal offerings.
  • Collaborated with kitchen team for seamless integration of food and beverage offerings.
  • Consulted with managers to organize special events and promotions.

Food and Beverage Manager

Black Sombrero
01.2016 - 02.2018
  • Collect money for drinks served
  • Check identification of customers to verify age requirements for purchase of alcohol
  • Clean glasses, utensils, and bar equipment
  • Balance cash receipts
  • Attempt to limit problems and liability related to customers' excessive drinking by taking steps such as persuading customers to stop drinking, or ordering taxis or other transportation for intoxicated patrons
  • Stock bar with beer, wine, liquor, and related supplies such as ice, glassware, napkins, or straws
  • Serve wine, and bottled or draft beer
  • Take beverage orders from serving staff or directly from patrons
  • Clean bars, work areas, and tables
  • Mix ingredients, such as liquor, soda, water, sugar, and bitters, to prepare cocktails and other drinks
  • Plan, organize, and control the operations of a cocktail lounge or bar
  • Order or requisition liquors and supplies
  • Supervise the work of bar staff and other bartenders
  • Serve snacks or food items to customers seated at the bar
  • Plan bar menus
  • Create drink recipes.
  • Managed inventory effectively, reducing waste and optimizing stock levels.
  • Resolved customer complaints involving food or beverage quality and service.
  • Developed staff training programs to enhance service skills and increase overall efficiency.
  • Maintained highest standards for beverage quality and service.
  • Organized successful special events that contributed to increased sales figures.
  • Maintained a clean, safe, and welcoming environment for patrons, adhering to strict health code regulations.
  • Improved customer satisfaction by implementing innovative food and beverage menu options.
  • Oversaw the hiring process for new employees, selecting top talent to join our team.
  • Conducted regular performance evaluations for team members, providing constructive feedback and opportunities for growth.
  • Resolved customer concerns promptly and professionally, ensuring repeat business and positive word-of-mouth referrals.
  • Conducted hands-on training for equipment, demonstrating proper technique and safety protocols.
  • Trained food and beverage service personnel, confirming staff to provide recommendations and answer questions.
  • Developed ongoing training initiative to improve beverage knowledge of serving employees.
  • Coordinated with vendors to secure competitive pricing on ingredients, supplies, and equipment.
  • Developed relationships with suppliers and vendors leading to special volume pricing discounts and availability.
  • Assisted in financial management tasks such as budget planning, forecasting revenue projections, and monitoring expenses closely.
  • Implemented creative solutions for space optimization during peak hours or busy seasons.
  • Implemented cost-saving measures in purchasing, resulting in significant budgetary improvements.
  • Responded to customer complaints, addressing concerns, and distress with amicable interactions.
  • Maintained strong relationships with suppliers, ensuring consistent product quality while controlling costs.
  • Implemented new drink policies, reducing over-pouring by [Number]%.
  • Oversaw selection, ordering and inventory controls of wine, beer and alcohol program.
  • Streamlined operations through regular review of processes and implementation of best practices.
  • Managed bar and wait staff and directed hiring program.

General Manager

Sling Lounge
01.2006 - 12.2014
  • Oversee activities directly related to making products or providing services
  • Manage staff, preparing work schedules and assigning specific duties
  • Direct and coordinate organization's financial and budget activities to fund operations, maximize investments, and increase efficiency
  • Determine staffing requirements, and interview, hire and train new employees, or oversee those personnel processes
  • Determine goods and services to be sold, and set prices and credit terms, based on forecasts of customer demand
  • Perform sales floor work, such as greeting or assisting customers, stocking shelves, or taking inventory
  • Manage the movement of goods into and out of production facilities
  • Develop or implement product-marketing strategies, including advertising campaigns or sales promotions.
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Developed and implemented strategies to increase sales and profitability.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
  • Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
  • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
  • Implemented operational strategies and effectively built customer and employee loyalty.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
  • Managed budget implementations, employee evaluations, and contract details.
  • Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
  • Developed and executed strategic plans for business growth and expansion, resulting in increased market share.
  • Implemented robust inventory management systems to optimize stock levels and minimize waste/costs associated with excess product storage.
  • Analyzed market trends and competitor activities to create competitive advantages.
  • Championed continuous improvement initiatives that enhanced operational performance across all departments.
  • Analyzed market trends/data to identify potential opportunities for business growth within existing or emerging markets successfully.
  • Drove the successful execution of numerous large-scale events/promotions while closely managing costs/budgetary constraints associated with event planning/management activities.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Assisted in recruiting, hiring and training of team members.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Interacted well with customers to build connections and nurture relationships.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Implemented business strategies, increasing revenue, and effectively targeting new markets.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.
  • Implemented innovative programs to increase employee loyalty and reduce turnover.
  • Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.

Education

Personal trainer Certificate -

Real estate License -

Brisbane, QLD

Certificate In Professional Photography -

Brisbane College Of Photography And Art
Brisbane, QLD

Associate of Arts -

Real Estate License
Brisbane, QLD
01.2019

High School Diploma -

APIT Personal Trainer
Brisbane, QLD
01.2013

Skills

  • Customer and Personal Service
  • Service Orientation
  • Sales and Marketing
  • Coordination
  • Active Learning
  • Time Management
  • Learning Strategies
  • Management of Personnel Resources

Timeline

Retail And Purchasing Manager

The Beach Hotel
03.2021 - 10.2023

Bar Manager

Rae's on Wategos
06.2018 - 01.2019

Nursery Manager

The Greenhaus Nursery
01.2016 - 11.2020

Food and Beverage Manager

Black Sombrero
01.2016 - 02.2018

General Manager

Sling Lounge
01.2006 - 12.2014

Personal trainer Certificate -

Real estate License -

Certificate In Professional Photography -

Brisbane College Of Photography And Art

Associate of Arts -

Real Estate License

High School Diploma -

APIT Personal Trainer
DUSTIN DAVIS