Dustin Green
Thirlmere
Summary
Dynamic National Driver Manager with a proven track record at Kennedy Express, enhancing customer satisfaction and driver performance through effective training and empathetic leadership. Expert in fleet management and safety compliance, I foster strong relationships and consistently exceed expectations, driving operational excellence and team productivity.
Not looking to continue in Transport role. A casual night shift role will we sufficient to supplement my income while I study for a role in the marine industry.
Overview
11
11
years of professional experience
Work History
National Driver Manager
Kennedy Express
11.2020 - 05.2025
- Increased customer satisfaction by addressing concerns promptly and providing regular updates on delivery status.
- Maintained accurate records of driver hours, vehicle maintenance, and fuel costs for thorough fleet management.
- Developed and maintained long-term, positive relationships with assigned drivers to enhance morale and productivity.
- Enhanced driver performance by implementing effective training programs and coaching sessions.
- Counseled drivers on violations of company policy or service standards to improve performance.
- Evaluated driver performance regularly using a combination of objective metrics and direct observation, providing constructive feedback to support professional growth.
Transport Business Owner
Self-employeed
05.2014 - 05.2020
- Established strong customer relationships through excellent communication and attentive service.
- Strengthened company reputation by consistently meeting or exceeding customer expectations in terms of quality products/services offered.
- Consulted with customers to assess needs and propose optimal solutions.
- Managed financial operations to ensure fiscal responsibility, including budgeting, forecasting, and financial reporting.
- Maintained a safe work environment by enforcing strict safety protocols and regularly updating staff on industry best practices.
- Trained and motivated employees to perform daily business functions.
- Developed a high-performing team through effective recruitment, training, and performance management.
Skills
- Customer service
- Strong leadership qualities
- Empathy and patience
- Active listening
- Fleet management expertise
- Safety procedures
- Forklift licence
- Wharehousing
- Vehicle maintenance
- Logistics coordination experience
- Route management
- Regulatory compliance
- Load securement
- Safety regulation compliance
- Supply tracking
- Teamwork and collaboration
- Problem-solving
- Teamwork
Languages
English
Native or Bilingual
Timeline
National Driver Manager
Kennedy Express
11.2020 - 05.2025
Transport Business Owner
Self-employeed
05.2014 - 05.2020
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