Dustion Maher
Woodberry,NSW
Summary
Results-driven retail management professional determined to exceed company sales goals. Successful at leveraging financial and marketing education to make smart purchasing and merchandising decisions. Forward-thinking in addressing and resolving concerns, optimizing policies and engaging with customers to promote loyalty and drive sales. Experienced with team leadership, operational management, and customer service excellence. Utilizes strategic planning and problem-solving skills to enhance team productivity and service quality. Track record of fostering collaborative and adaptable workplace.
Overview
8
8
years of professional experience
1
1
year of post-secondary education
Work History
Site Opperations Assistant Manager
Krispy Kreme ANZ
03.2025 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Mentored staff members in their professional development by offering guidance/support in their assigned roles.
- Generated repeat business through exceptional customer service.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Increased sales through effective local store marketing and targeted promotions.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours while maintaining labor budgets and KPI's.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
- Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
- Monitored sales trends to adjust pricing strategies for optimal profitability.
- Improved customer satisfaction by resolving complaints and inquiries promptly.
- Managed the operational needs of direct and indirect consumers adjusting Production plans and schedules to align with consumer needs
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancy
- Led onboarding and training of new hires to fulfill business requirements for a new store opening in a new market.
- Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
- Managed HACCP regulated site aligning with high regulatory standards and ensuring all staff were aligned with these standards
- Reviewed store sale numbers, cost of inventory, operational expenses and inventory losses.
- Maintained employee satisfaction by fostering a positive work environment and providing ongoing support to staff members.
- Oversaw all aspects of store operations, ensuring consistent compliance with company policies and industry regulations.
Krispy Kreme Store Manager
Krispy Kreme ANZ
09.2022 - 03.2025
- Working with learning and development to break down Team leader roles and responsibilities to build a training program for the company to set ensure the rest of our felid teams have the tools to lead and foster strong teams
- Managed the store, ensured team wellbeing, profitability, sales projections, stock control, training, and adherence to company policies and standards.
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Rotated merchandise and displays to feature new products and promotions.
- Completed point of sale opening and closing procedures.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Approved regular payroll submissions for employees.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Interacted well with customers to build connections and nurture relationships.
- Trained and guided team members to maintain high productivity and performance metrics.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
Full Time Department Manager and Training Assistant Restaurant Manager
McDonald’s Australia
11.2021 - 09.2022
- Managed people performance, hiring, training, planning, communications, stock ordering, and resolved customer feedback.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Developed and implemented plans to maximize sales and meet or exceed goals and objectives.
- Worked actively with management team to create daily and weekly sales plans based on weekly sales trends.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Maximised productivity and profitability by balancing sales and expenses (eg labour).
- Implemented process improvement to shape organisational culture, optimise procedures for higher efficiency and help company evolve and grow.
- Complied with established internal controls and policies.
- Prepared cash flow projections
- Reviewed historical records, current operational data and forecasting information to identify opportunities
Collections agent
SITEL
04.2021 - 12.2021
- Contacted customers and branches, fulfilled customer requests, and adhered to KPIs.
Full Time Shift Supervisor
McDonald’s Australia
11.2021 - 11.2021
- Worked with the team to achieve targets and maintain a fun and enjoyable workplace.
- Trained new Managers and delegated daily tasks and responsibilities.
- Responded to and resolved customer questions and concerns.
- Helped store manager and department mananagers meet standards of service and quality in daily operations.
- Enforced company policies and regulations with employees.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Applied security, safety and loss prevention strategies during shifts.
- Prepared, calibrated, and monitored production levels to achieve targets.
- Built performance-oriented culture with satisfied, hardworking employees by clearly highlighting employee success and developing leaders from within.
- Completed cash and credit card transactions accurately using POS software.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Resolved conflicts between employees to maintain positive and productive work environments.
- Troubleshot equipment to reduce service calls and downtime.
- Created and implemented strategies for improving operational efficiency and accuracy.
Part Time Training Shift Supervisor
McDonald’s Australia
07.2019 - 11.2020
- Completed store opening and closing procedures and balanced tills.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Responded to and resolved customer questions and concerns.
- Helped store management meet standards of service and quality in daily operations.
- Enforced company policies and regulations with employees.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Conducted routine inspections to check quality and compliance with established specifications.
- Applied security, safety and loss prevention strategies during shifts.
- Prepared, calibrated, and monitored production levels to achieve targets.
- Built performance-oriented culture with satisfied, hardworking employees by clearly highlighting employee success and developing leaders from within.
- Delivered successful training to more than 50+ employees during tenure, educating on successful work processes and productivity strategies.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
- provided staff with feedback and guidance.
Part time Crew trainer
McDonald’s Australia
04.2019 - 07.2019
- In addition to previous responsibilities, trained and coached new employees and ensured policies and procedures were maintained.
Crew person
McDonald’s Australia
09.2017 - 04.2019
- Responsibilities included cash handling, customer service, food preparation, barista skills, and maintaining a clean and food safe work environment.
Education
High School Diploma -
Francis Greenway High School
10.2020
No Degree - Retail Services Certificate III
Mcdonalds
08.2020
MBA -
Australian Institute of Business AIB
06.2024 - Current
Skills
- Team Development
- Competitor Monitoring
- Talent Recruitment
- Employee Training
- Hourly Shift Management
- Budget Administration
- Loss Prevention
- Shift Scheduling
- Operations Management
- Customer Service Management
- POS Systems
- Personnel Development
- Order Management
- Cash Management
- Store Opening and Closing
- Inventory Control
- Strategic Thinker
- Flexible Schedule
- Team Building and Leadership
- Training and Mentoring
- Documentation and Reporting
- Work Planning and Prioritization
- Multitasking and Organization
- Delegating Work
- Staff Management
- Goals and Performance
- Team Leadership and Coaching
- Customer Service
Customer relations
Team motivation
Time management
Decision-making
Team leadership
Staff training and development
Asset management
Problem-solving
Planning and implementation
Production Planning
Warehouse management
Maintaining compliance
Policies and procedures implementation
Health and safety compliance
Employee motivation
Client relations
Operations management
Goal setting
Staff management
Interpersonal communication
Schedule management
Staff training
Inventory control
Data analysis
Budgeting and forecasting
Operations oversight
Emergency response
KPI tracking
Onboarding and orientation
Retail/QSR operations management
P&L management
References
Shanelle Winiata Regional Operations Director Swinata@krispykreme.com.au (March 2025- current) direct boss
Sharron Perigo, Feild Training partner (current role) previous Retail Operations Manager, 0468-402-312, Sperigo@krispyKreme.com.au (Oct 2023-Feb 2025) Direct Boss
Kristen Barber, NSW District Operations Manager, 0424-448-417, Kbarber@krispykreme.com.au (Sep 2022 - Oct 2023) Direct Boss
Antonio Rivera, Australia and New Zealand’s Operation Manager, 0478-806-877, Arivera@krispykreme.co.nz
Carly Edmonds, Restaurant Manager, 0412-088-142
Natalie Fox, Assistant Restaurant Manager, 02-4987-7613
Elysia Sales, Second Assistant / Assistant Restaurant Manager, 0444-515-058
Certification
Food Safety Supervisor
Timeline
Site Opperations Assistant Manager
Krispy Kreme ANZ
03.2025 - Current
MBA -
Australian Institute of Business AIB
06.2024 - Current
Krispy Kreme Store Manager
Krispy Kreme ANZ
09.2022 - 03.2025
Full Time Department Manager and Training Assistant Restaurant Manager
McDonald’s Australia
11.2021 - 09.2022
Full Time Shift Supervisor
McDonald’s Australia
11.2021 - 11.2021
Collections agent
SITEL
04.2021 - 12.2021
Part Time Training Shift Supervisor
McDonald’s Australia
07.2019 - 11.2020
Part time Crew trainer
McDonald’s Australia
04.2019 - 07.2019
Crew person
McDonald’s Australia
09.2017 - 04.2019
High School Diploma -
Francis Greenway High School
No Degree - Retail Services Certificate III
Mcdonalds
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