Duy Nguyen
Clayton,VIC
Summary
Customer-oriented store manager offering several years of experience in retail operations, sales and service team leadership and profitability strategies. Organized and skilled at prioritizing daily tasks and following through to achieve performance and productivity goals. Recruits, trains, develops and manages team of store associates and assistant managers.
Overview
9
9
years of professional experience
Work History
Store Manager
Coles Supermarket
Keilor Down, Vic
07.2015 - 06.2017
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Monitored inventory levels and placed orders to restock shelves.
- Developed strategies to maximize sales and profitability.
Store Support Manager
Coles Supermarket
Port Melbourne , Vic
07.2013 - 06.2015
- Managed store operations, including staff scheduling and budgeting.
- Developed and implemented strategies to improve customer service and satisfaction.
- Monitored sales performance, inventory levels, and customer feedback.
Grocery Manager
Coles Supermarket
Toorak, Vic
07.2010 - 06.2013
- Managed staff of 25 grocery clerks, ensuring that duties were completed in a timely manner.
- Developed and implemented store policies and procedures to ensure customer satisfaction.
- Monitored inventory levels and stock shelves with new merchandise.
Online Manager
Coles Supermarket
Toorak, Vic
02.2008 - 06.2010
- Need to prepare all the orders for online customers.
- Need to ensure you have all the stocks for the customer’s online.
- Organised all the trucks to ensure all the deliveries come on the schedule time.
Education
Completed The First 2 Years of Study -
RMIT University
Melbourne Victoria 300001-2004
Complete Year 12 Education -
Caroline Chisholm Catholic College
Sunshine Vic 302001-2002
Skills
- Customer Service Management
- Operations Management
- POS Systems
- Budget Administration
Timeline
Store Manager
Coles Supermarket
07.2015 - 06.2017
Store Support Manager
Coles Supermarket
07.2013 - 06.2015
Grocery Manager
Coles Supermarket
07.2010 - 06.2013
Online Manager
Coles Supermarket
02.2008 - 06.2010
Completed The First 2 Years of Study -
RMIT University
Complete Year 12 Education -
Caroline Chisholm Catholic College