DUY ANH NGUYEN
Sydney,Australia
Summary
Offering strong foundation in technical troubleshooting and problem-solving, ready to learn and develop in dynamic IT environment. Brings solid understanding of computer systems and network configurations, contributing to efficient and effective technical support. Ready to use and develop skills in hardware diagnostics, software updates, and network maintenance in desired IT Field Technician role.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Probationary Constable
Burwood Police Area Command - New South Wales Police Force
Burwood, NSW, Australia
08.2024 - 04.2025
- Patrol assigned areas and surrounding suburbs of Burwood to prevent crime and maintain order.
- Responded to emergencies and urgent critical incidents such as high risk crimes.
- Managing large crowds and traffic during major events such as Christmas and New Years Celebrations.
- Arresting and detaining individuals breaking the law.
- Collecting and analysing evidence at crime scenes.
- Interviewing victims, witnesses and suspects in relation to criminal investigations.
- Conducting high visibility policing to build relationships within the community to detect and deter crime.
Voice Picker/Pick Packing
Chandler Macleod
11.2022 - 03.2023
- Picking orders for Woolworths distribution center.
- Lifting 15-20kgs items onto pallet machines.
- Operating voice pick machines to locate and pack items.
- Ensured items were properly secured and labeled, and assisted in loading onto carts and delivery vehicles.
- Consistently maintained picking/packing speeds in the 90th percentile.
- Maintained a clean and safe warehouse environment.
Security Officer
HALO Risk Solutions
Merivale Ivy Precinct
05.2022 - 01.2023
- Conducted regular patrolling of client’s site, including internal and external environments.
- Completed daily reporting to upper management and dispersion of safety information to all relevant parties.
- Displayed leadership through the coordination of surveillance activities within security team.
- Built rapport with clients and customers to ensure issues on site are resolved in a satisfactory manner.
- Identified, recorded and compiled all hazards that could cause potential danger or injuries on site.
- Documented End of Shift (EOS) reports using Auscomply during and after the conclusion of every shift.
Education
Bachelor of Cybersecurity - Information Technology
University of Technology Sydney
Sydney, NSW07-2028
Bachelor - Policing
Western Sydney University
Sydney, NSW05-2022
Diploma - Social Science (Policing)
Western Sydney University
Sydney, NSW01.2018
Skills
- Critical thinking
- Excellent communication
- Active listening
- Crime prevention
- Excellent observation skills
- Integrity and honesty
- Conflict resolution proficiency
- Outstanding active listening skills
- Problem-solving
- Teamwork and collaboration
- Attention to detail
- Team building and development
Accomplishments
- Installed and configured desktops, laptops, and software, improving device performance and user satisfaction.
- Diagnosed and repaired hardware/software issues for peers, achieving a high success rate in resolving technical problems.
- Collaborated with classmates or project teams on IT-related tasks, demonstrating reliability and problem solving.
- Adapted quickly to new technologies and environments, demonstrating initiative and continuous learning.
Certification
- Bachelor of Policing and Diploma in Social Science (Policing) 2022
- Certificate II Security Operations SECTA Training Academy 2019
- NSW Security License 1ACE 2017- Present
Languages
Vietnamese
Native or Bilingual
Interests
- Enjoy participating in running for overall physical and mental well-being
- High-Intensity Interval Training
- Passionate about balancing physical health with mental and emotional wellness
- Tech enthusiast, passionate about exploring the latest advancements and innovations
- Developing software, websites, and apps in various programming languages
Timeline
Probationary Constable
Burwood Police Area Command - New South Wales Police Force
08.2024 - 04.2025
Voice Picker/Pick Packing
Chandler Macleod
11.2022 - 03.2023
Security Officer
HALO Risk Solutions
05.2022 - 01.2023
Diploma - Social Science (Policing)
Western Sydney University
Bachelor of Cybersecurity - Information Technology
University of Technology Sydney
Bachelor - Policing
Western Sydney University