Tommy Pham
Sydney,Australia
Summary
Dependable retail sales professional with experience in dynamic, high-performance environments. Skilled in processing transactions, handling cash, using registers and arranging merchandise. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs and problems. Proven to remain calm, flexibility and profession attitude in any situation. Available full days from Wednesday to Sunday.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Retail Sales Assisstant
MUMULIFE Australia
2023.02 - 2023.07
- Displays products on shelves to maintain presentable condition and enhance the store appearance
- Managed POS system for processing sales, returns and caculation
- Restocking and manage stock availability
- Monitored customers for signs of security concerns and escalated issues to management.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Answered questions about store policies and addressed customer concerns.
Staff Member
Gongcha and Hotstar
2022.03 - 2022.11
- Operate POS system for processing sales, refunds and calculation
- Taking and processing customers orders
- Prepare beverages and food in fast paced environment
- Working under pressure and huge amount of work
- Managed effiecient stock availability
- Evaluated customer needs and feedback to drive product and service improvements.
Retail Sales Assisstant
Watch retail store
2021.06 - 2022.01
- Working experience with well known watch brands (Longines, Tissot, Mido, Seiko, etc.)
- Utilized upselling techniques to promote collections and enhance sales
- Marketing products on personal social media
- Maintaining the presentable condition of products
- Fluent in both English and Vietnamese
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Enhanced customer satisfaction by promptly addressing inquiries and handling returns professionally.
- Answered questions about store policies and addressed customer concerns.
Education
Bachelor of Business - International Business
Western Sydney Univeristy
07.2024
Skills
- Good communication skill to build rapport with customers
- Professional attitude and behaviours
- Honest and Dependable
- Money Handling
- Cash Drawer Management
- Problem-Solving
- Trend Awareness
- Store Organization
- POS system operation
- Fast-learner
- Upselling strategies
- Stocking and Receiving
Certification
- Certified Navigating the World of Work, Western Sydney University - 2023
Languages
English
Full Professional
Vietnamese
Native or Bilingual
Timeline
Retail Sales Assisstant
MUMULIFE Australia
2023.02 - 2023.07
Staff Member
Gongcha and Hotstar
2022.03 - 2022.11
Retail Sales Assisstant
Watch retail store
2021.06 - 2022.01
Bachelor of Business - International Business
Western Sydney Univeristy
- Certified Navigating the World of Work, Western Sydney University - 2023
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