DUYEN PHAN

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• Developed and implemented strategic initiatives to optimize resource allocation and improve service delivery.
• Established key performance indicators to monitor operational effectiveness and drive accountability among staff members.
• Oversaw budget management and cost control measures, ensuring alignment with organizational financial goals.
• Facilitated training programs for staff, promoting skill development and enhancing team performance through mentorship.
• Analyzed operational data to identify trends and inform decision-making, driving informed improvements across operations.
• Oversaw day-to-day production activities in accordance with business objectives.
• Oversaw successful implementation of operational strategies and policies to drive organizational growth and productivity.
• Mentored and coached team members to foster productive and engaging work environment.
• Developed and executed strategic plans to achieve organizational goals and drive sustainable growth.
• Established strong partnerships with vendors, suppliers, and key stakeholders to improve collaboration and ensure alignment with business requirements.
• Identified opportunities for cost reduction and process improvement, implementing changes that resulted in significant savings.
• Analyzed business operations and implemented strategies to improve operational cohesiveness.
• Negotiated with vendors, suppliers and other stakeholders to acquire mutually beneficial contracts and agreement.
• Delivered exceptional customer experiences by implementing strategies focused on meeting evolving needs and expectations.
• Worked collaboratively with functional leaders to implement new procedures and corrective actions to improve quality.

• Generated invoices upon receipt of billing information and tracked collection progress.
• Streamlined daily reporting information entry for efficient record keeping purposes.
• Managed and responded to all correspondence and inquiries from customers and vendors.
• Communicated with customers to identify and resolve outstanding payments.
• Reconciled company bank, credit card and line of credit accounts.
• Developed monthly, quarterly and annual profit and loss statements and balance sheets.
• Set up and updated customer accounts with interactions, payments and personal information.