DUYGU KURTLAR

I am a highly competent and motivated professional with a master's degree in psychology and 8+ years of diversified professional experience across healthcare, education, and hospitality. Before relocating to Australia in 2021, I served as a psychologist across school and hospital environments, leveraging my highly developed interpersonal skills to build rapport and support patients within stringently confidential contexts. In Australia, I have served as a service professional and supervisor, learning to handle fast-paced environments, oversee and train staff, and manage competing priorities with confidence. I now am seeking to launch my long-term career within the administrative sector, and offer to contribute my professionalism, psychology background, and administrative skills to your team and organisation.

• Diploma of Hospitality Management (Cert. IV Patisserie) (2022)
• Pastry Chef Certification (2021)
• Barista Certification (2020)
• RSA (Responsible Service of Alcohol) Licence (2021)
• Driver's Licence

• Coordinator, In-Room Dining, Four Seasons Hotel, Sydney, NSW, 09/2023, Present, Coordinate in-room dining services and associated administrative tasks within a luxury hotel., Serve as the first point of contact for guests, encompassing phone and email communications., Handle phone enquiries with promptness to process guest orders in line with Four Seasons Standards., Schedule in-room deliveries, working harmoniously with Room Service personnel to ensure food quality standards are maintained., Deliver customer service excellence by anticipating guest needs, ascertaining satisfaction, and responding urgently to guest concerns or requests., Record guest charges, and arrange in-room stock replenishment and ordering.
• Café Supervisor, The Australian Museum, Sydney, NSW, 03/2022, 09/2023, Reporting directly to Café Manager, held supervisory duties for teams of up to 20 café personnel across varying fast-paced environments., Supervised café staff and daily operations, and facilitated training, across hospitality, customer service, and events., Coordinated and organised catering and set-up for internal and external events and functions., Created and updated menus in line with business brand and customer preferences, including developing new recipes., Managed kitchen supplies, equipment, and inventory, and ensured compliance with WHS standards.
• Chef / Pastry Chef / Barista, Efendy Restaurant & MOC, Sydney, NSW, 09/2021, 03/2022
• Educational Psychologist, Doga Colleges, Istanbul, Turkey, 2016, 2019, Held accountability for the social-emotional and behavioural well-being of 150 school students., Conducted psychological assessments, providing periodic counselling and therapy, and developing intervention plans., Liaised extensively with teachers, administrators and families to ensure student needs were met.
• Intern Clinical Psychologist, Bakırköy RSHH Psychiatry Hospital, Istanbul, TK, 2016, 2016, Conducted evaluations to assess the cognitive, emotional and behavioural function of patients suffering psychiatric challenges resulting from drug and alcohol addiction., Worked collaboratively with healthcare providers, families and patients, to develop and implement treatment plans.
• Intern Neuropsychologist, Capa Medical Faculty Hospital, Istanbul, TK, 2013, 2014, Supported the psychological well-being of patients experiencing a range of mental health issues, including Alzheimer's disease and dementia., Conducted comprehensive neuropsychological tests to determine neurological conditions, provide effective treatment, and support patient families.