D'vonne Hannen
Yarrabilba,QLD
Summary
Knowledgeable and dedicated customer service professional with extensive experience in the retail industry. Solid team player with outgoing, positive personality and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Waitress, Barista
McGuire's Hotels
06.2023 - Current
- Trained new waitstaff on proper food handling, customer service and safety procedures.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Followed health and safety regulations relevant to hospitality industry to minimize accidents, incidents and liability to restaurant.
Customer Service Cashier
Coles Supermarket
07.2019 - 06.2023
- Resolved customer complaints and maintained clean and tidy checkout area.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Helped customers navigate applications and in-store technology to deliver best-in-class experiences.
Bridal Stylist
Luv Bridal
08.2020 - 03.2023
- Sold and fitted wedding gowns for brides-to-be.
- Met with potentials clients and gave quotes on services and general wedding costs.
- Entrusted to handle confidential and sensitive situations in professional matter.
- Updated account information to maintain customer records.
Customer Service Assistant
Dusk Australasia
07.2015 - 07.2019
- Built strong relationships with customers and colleagues by providing friendly and personable service.
- Responded to customer calls and emails to answer questions about products and services.
- Suggested best-fit offerings from available products and services to capitalize on upsell opportunities.
Education
High School Diploma -
Brisbane School of Distance Education
West End, QLD12.2018
Skills
- Professional Telephone Etiquette
- Station Preparation
- Weighing Items
- Coin and Currency Counting
- Advising and Coaching
- Visual Representations
- Basic Math Functions
- Resolving Discrepancies
- Gift Wrapping
- Product Recommendations
- Process Transactions
- Sales and Promotions
- Cooperative Attitude
- Rewards Programs
- Stocking and Replenishing
- POS Inventory System Operation
- Opening and Closing Duties
- Coffee Expertise
- Cash Handling
- Order Accuracy
- Customer Service
- Safe Food Handling
Certification
- BSB30115 Ceritifcate lll in Business, Strive International - 29th July 2019
Timeline
Waitress, Barista
McGuire's Hotels
06.2023 - Current
Bridal Stylist
Luv Bridal
08.2020 - 03.2023
Customer Service Cashier
Coles Supermarket
07.2019 - 06.2023
Customer Service Assistant
Dusk Australasia
07.2015 - 07.2019
High School Diploma -
Brisbane School of Distance Education
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