Dwain Friday

• HR Truck License - tippper/watercart
• Operate Smooth drum, Padfoot & Multi Tired, Trench Rollers
• Excavator - (up to 26tonne)
• Skid Steer

General labouring duties

Operate Smooth drum, Pad Foot and Multi Tyre Rollers

• General labour
• Operate Roller

• Effectively managed variety of mission-critical network tasks, which included vulnerability and application patching, data backups and network configurations.
• Maintained hardware and software for networks and assisted in the installation and upgrade of servers.
• Managed and documented network systems and operational procedures.
• Maintained documentation on configurations and maintenance in the form of reports, component labeling and technical diagrams.
• Ensured and provided effective customer service to in-unit managers and customers.

• Handled network configurations after hours and on weekends to alleviate downtime and maintain smooth operations.
• Integrated cutting-edge infrastructure tools to migrate network operations to virtual server computing environment.
• Installed and supported hardware and software, including desktops, servers and printers.
• Updated hardware and software upon availability and supervised network to eliminate bottlenecks immediately.
• Monitored system upgrades, which included patches, service packs, hot fixes and new configurations.
• Created manuals and other documentation for use in new employee training classes.
• Backed up data on regular basis and consistently updated disaster recovery procedures to prepare for security incidents.
• Managed employee access, including security roles and permissions.
• Transferred private folders to new exchange servers in collaboration with network administrator.
• Handled all maintenance tasks to promote improved network availability.
• Delivered software patches to network computers and performed regular data backups to ensure security processes were compliant.
• Updated internal and outside vendor software whenever new releases became available.
• Documented changes to group policy after upgrading domain functional level for reference and training.
• Uploaded, configured and managed antivirus detection software and email applications.
• Recorded and resolved issues, escalating those that required support to Senior Systems Engineer.

• Configured new employee work stations, including all hardware, software and peripheral devices.
• Disassembled computer systems to troubleshoot and resolve hardware issues.
• Updated software versions with patches and new installations to close security loopholes and protect users.
• Reviewed support cases for technical and troubleshooting accuracy and identified needed improvements in processes.
• Documented repair processes and helped streamline procedures for future technical support actions.
• Delivered local and remote Tier 1 IT support for hardware and software to company personnel.
• Set up new desktop systems and configured laptops for incoming employees, loading required software and server permissions.
• Collaborated with support team to assist client stakeholders with emergent technical issues and develop effective solutions.
• Consulted via telephone to understand user problems, run through testing scripts and ask probing questions to locate root causes.
• Removed malware and viruses from laptops and desktop systems using specialized software.
• Reviewed current hardware and software and recommended modifications to increase system speed.
• Maintained calm, professional demeanor when faced with high demand, high volume workloads.
• Installed software updates and vulnerability patches on Windows servers to prevent possible threats from penetrating networks.
• Performed site evaluations, customer surveys and team audits.
• Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.

• Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
• Improved customer satisfaction by finding creative solutions to problems.
• Disassembled computer systems to troubleshoot and resolve hardware issues.
• Updated software versions with patches and new installations to close security loopholes and protect users.
• Installed software updates and vulnerability patches on Windows servers to prevent possible threats from penetrating networks.
• Provided on-site technical support after project implementation and recommended product changes and upgrades to product managers.