DWAINE NOSWORTHY
Manoora,Australia
Summary
Experienced venue manager with a track record of optimizing operations and maximizing revenue in hospitality settings. Skilled mixologist known for crafting innovative cocktails and maintaining exceptional standards in beverage preparation. Entertainment manager adept at curating engaging events and securing high-quality entertainment acts to drive customer engagement. Business development manager with a proven ability to identify and capitalize on new business opportunities, resulting in sustainable growth. Hospitality specialist renowned for delivering personalized guest experiences and resolving issues promptly to ensure satisfaction and loyalty.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Commercial Sales and Business Development
Greenfield Energy
Cairns, Australia
02.2024 - Current
- Responsible for commercial sales and business development activities at Greenfield Energy.
Proprietor
Floodgate Marketing, Promotions & Entertainment Australia
Cairns, Australia
01.2020 - Current
- Orchestrated the successful implementation of innovative strategies resulting in increased client satisfaction ratings and repeat business
- Streamlined internal processes, reducing operational costs while maintaining high-quality standards
- Achieved revenue growth in the entertainment segment through exceptional DJ and MC services.
Receptionist / Venue Events and Promotions / Bottle Shop Attendant
Cazaly’s AFL Club & Stadium
Earlville, Australia
11.2020 - 02.2024
- Managed reception duties, including answering telephone inquiries, handling restaurant bookings, membership sales, and patron management
- Assisted in venue events and promotions coordination
- Worked as a bottle shop attendant, ensuring efficient operations and customer satisfaction.
- Greeted and directed visitors to appropriate personnel and answered average of 50 calls and emails daily.
Culinary Services Supervisor
Cairns Convention Centre
Cairns, Australia
08.2015 - 12.2022
- Developed and implemented a comprehensive food safety training program
- Coordinated catering events for corporate clients, achieving increased catering revenue and earning positive feedback for exceptional service and food quality
- Implemented a menu redesign project, leading to increased customer satisfaction and revenue.
Business Development Consultant
Ambassador Hotel Mackay
Mackay, Australia
09.2018 - 03.2019
- Developed strategic partnerships leading to increased revenue streams
- Conducted in-depth market research and analysis
- Provided tailored consultancy services to clients resulting in high client retention and referrals.
Venue Manager
Ambassador Hotel Mackay
Mackay, Australia
07.2017 - 09.2018
- Increased overall revenue through strategic menu updates and targeted marketing campaigns
- Maintained high occupancy rates in the accommodation segment
- Elevated customer satisfaction scores through staff training programs and regular feedback evaluations.
Marketing & Entertainment Manager
Esplanade Hotel
Busselton, Australia
03.2010 - 09.2013
- Orchestrated integrated campaigns leading to increased bookings and foot traffic
- Planned and executed diverse events, resulting in increased revenue and social media engagement
- Conceptualized and executed integrated marketing campaigns driving increased bookings and foot traffic.
Venue Manager
Liquid Nightclub & Rockingham Hotel
Rockingham, Australia
01.2000 - 09.2009
- Collaborated with attached facilities to streamline customer experiences and cross-promote services
- Implemented cost-saving measures while maintaining high-quality service standards
- Oversaw all operational aspects of the nightclub and orchestrated successful marketing campaigns.
Education
High School Or Equivalent -
Murray High School
01.1995
Cocktail Service / Bar Management -
Illawarra Tafe NSW - Wollongong
01.1995
High School Or Equivalent Year 10 -
Ambarvale High School
01.1994
Skills
- Operations Optimization
- Revenue Maximization
- Guest Experience Enhancement
- DJ Skills
- Marketing Strategies
- Bar Management
- Hospitality Training
- Sales Techniques
- Contract Negotiation
- Opportunity Identification
- Public Speaking (MCing events)
- Creative Problem Solving
- Issue Resolution
- Customer Service
- Food Safety Certified
- RSA & RSG Certified
- Supervision and Leadership
Accomplishments
- Young Achiever Of The Year 2008 - South Coast Regional Chambers Of Commerce Business Awards
Certification
- Food Safety 2024
Timeline
Commercial Sales and Business Development
Greenfield Energy
02.2024 - Current
Receptionist / Venue Events and Promotions / Bottle Shop Attendant
Cazaly’s AFL Club & Stadium
11.2020 - 02.2024
Proprietor
Floodgate Marketing, Promotions & Entertainment Australia
01.2020 - Current
Business Development Consultant
Ambassador Hotel Mackay
09.2018 - 03.2019
Venue Manager
Ambassador Hotel Mackay
07.2017 - 09.2018
Culinary Services Supervisor
Cairns Convention Centre
08.2015 - 12.2022
Marketing & Entertainment Manager
Esplanade Hotel
03.2010 - 09.2013
Venue Manager
Liquid Nightclub & Rockingham Hotel
01.2000 - 09.2009
High School Or Equivalent -
Murray High School
Cocktail Service / Bar Management -
Illawarra Tafe NSW - Wollongong
High School Or Equivalent Year 10 -
Ambarvale High School
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