Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Interests
Timeline
Generic

Dwayne Campbell

Bracken Ridge Brisbane Australia

Summary

Experienced with managing branch operations and driving team performance to achieve business goals. Utilizes strategic planning and effective leadership to enhance operational efficiency. Track record of fostering strong client relationships and implementing successful financial strategies.

Professional with strong background in branch management. Skilled in enhancing operational efficiency, driving growth, and fostering team collaboration. Known for adaptability to changing needs and effective problem-solving. Expertise in strategic planning, customer service, and financial oversight. Reliable leader focused on achieving results and empowering teams.

Overview

28
28
years of professional experience

Work History

Branch Manager

Repco Gisborne NZ (GPC)
05.2005 - 06.2023
  • Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
  • Maintained friendly and professional customer interactions.
  • Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
  • Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
  • Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
  • Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
  • Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.
  • Collaborated with senior leadership on strategic planning initiatives to align branch objectives with corporate goals.
  • Managed branch financials including budgeting, forecasting, and expense tracking for accurate reporting and decision-making support.
  • Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
  • Increased branch profitability by implementing cost-saving measures and streamlining operational processes.
  • Met deadlines by proactively managing individual and team tasks and streamlining processes.
  • Developed a high-performing team through targeted recruitment, training, and performance management initiatives.
  • Reduced employee turnover by fostering a positive work environment and offering competitive compensation packages.
  • Enhanced staff competency with regular training sessions, boosting productivity levels across the branch operations.
  • Consulted customers to boost product sales and services.
  • Monitored market trends to identify new business opportunities and capitalize on potential growth areas within the community or region served.
  • Optimized branch inventory management practices for improved product availability and reduced stock obsolescence costs.
  • Fostered culture of excellence and accountability, resulting in branch consistently exceeding performance targets.
  • Conducted regular financial reviews and audits, identifying and resolving discrepancies promptly. High Stock Integrity 100% Back to Back Audits.

Browns & Electrical Manager

Harvey Norman Gisborne
05.2011 - 11.2014
  • Helped set up & open the Harvey Norman Business in Gisborne NZ.
  • Managed the Brown's electrical dept in Audio & Visual
  • Helped run & develop the team in the electrical dept, through onboarding, training & team development.
  • Helped with All KPI's & targets in the electrical dept.
  • Collaborated with other managers to develop comprehensive project plans, ensuring smooth communication and coordination across departments.
  • Managed budgets effectively, ensuring projects were completed within financial constraints while still delivering high-quality results.
  • Evaluated team performance metrics regularly, identifying areas for improvement and implementing targeted strategies to boost productivity levels.

Dispatch Manager

Tumu I.T.M Building
01.1995 - 10.2004
  • Maintained detailed records of truck operations and relayed updates to customers
  • Monitored scheduling to maintain adequate coverage in relation to call volume
  • Prepared documentation for drivers to minimize delays and errors
  • Used truck dispatching software to enter orders, dispatches and deadlines
  • Developed and monitored key performance indicators to evaluate optimized dispatch performance, productivity and customer satisfaction
  • Managed a team of dispatchers, fostering a collaborative work environment to ensure smooth operations.
  • Improved dispatch efficiency by implementing new scheduling and routing strategies.
  • Mentored new hires in navigating the complexities of the Dispatch Manager role.
  • Incorporated information such as customers' needs and current truck availability to prioritize scheduled stops
  • Coordinated customer service and dispatching for 2 vehicle fleet covering all operations across Gisborne/Wairoa & up the Coast as far as Te Araroa/Hicks Bay

Education

Lytton High School Gisborne NZ
Gisborne NZ
01-1995

Skills

  • Branch operations management
  • Workflow planning
  • Customer service
  • Customer relationships
  • Excellent time management skills
  • Attention to detail
  • Excellent work ethic
  • Coaching and mentoring
  • Staff training and development
  • Customer communication
  • Verbal/written communication
  • Budgeting and cost control
  • Team leadership
  • Employee development

Accomplishments

  • Achieved 100% back to back Branch Audits 2019 & 2022 by completing all branch requirements with accuracy and efficiency.
  • Won area branch R.E.A.C.H award 2018.
  • Won the Peter Clark Award 2018.
  • Only manager to ever score 100% in the staff engagement survey.
  • Turned a brand damaging store around to achieve budget & other KPI's in less than 12mths.

Languages

English
Native or Bilingual
Maori
Professional Working

Interests

Family & Friends

Fitness

Music

Fishing

Technolgy

Timeline

Browns & Electrical Manager

Harvey Norman Gisborne
05.2011 - 11.2014

Branch Manager

Repco Gisborne NZ (GPC)
05.2005 - 06.2023

Dispatch Manager

Tumu I.T.M Building
01.1995 - 10.2004

Lytton High School Gisborne NZ

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Dwayne Campbell