Dwayne Fanolua
Dandenong,VIC
Overview
10
10
years of professional experience
1
1
Certification
Work History
Crew Trainer
McDonald’s
Endeavour Hills
11.2014 - 04.2018
- Trained other employees in customer service, food safety, and performance requirements.
- Taught new team members correct procedures for all areas of operations.
- Studied crew members during work shift to provide feedback and guidance in improving performance.
- Set positive example for team members by providing high-quality, efficient service.
Customer Service Representative
Cash Converters
Dandenong, VIC
04.2018 - 04.2018
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Night Shift Supervisor
Exfoliators AUST
Dandenong
03.2019 - 01.2023
- Assisted in training new employees on policies, procedures, and best practices for their respective roles within the organization.
- Resolved conflicts among team members in a timely manner, promoting a cohesive and efficient working environment.
- Observed each team member to carry out duties and provided constructive criticism.
- Developed strong communication channels between day and night shifts, facilitating seamless handovers at the beginning and end of each shift.
- Increased productivity by effectively delegating tasks and monitoring progress throughout the night shift.
Electrical Apprentice
ACJ Electrics
01.2023 - 01.2024
- Worked under supervision of journeyman electrician to learn trade and develop electrical knowledge.
- Terminated wiring and connected circuits with correct techniques.
- Gained proficiency in operating various power tools such as drills, saws, crimpers, and wire strippers for efficient completion of electrical tasks.
- Understood and used proper tools and equipment to install and maintain electrical systems.
- Followed all safety procedures and guidelines to promote safety while working on electrical systems.
Smoke Alarm Technician
Check Hero Pty
01.2024 - Current
- Boosted company reputation through consistent delivery of high-quality workmanship on all projects.
- Improved customer satisfaction through timely and accurate installation of alarm systems.
- Tested and repaired faulty systems and explained to customers proper ways to use system features.
- Streamlined inventory management for faster access to necessary equipment during installations.
Education
High School Year 11 -
Hampton Park Secondary School
Hampton Park Skills
- Report preparation
- Functionality testing
- Cable and wiring installation
- Fire alarm installation
- Heavy lifting
- Written and verbal communication
- Professional communication
- Teamwork
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Multitasking
- Excellent communication
- Active listening
- Task prioritization
Certification
Excavator License
Bobcat License
Languages
Samoan
Full Professional
Timeline
Smoke Alarm Technician
Check Hero Pty
01.2024 - Current
Electrical Apprentice
ACJ Electrics
01.2023 - 01.2024
Night Shift Supervisor
Exfoliators AUST
03.2019 - 01.2023
Customer Service Representative
Cash Converters
04.2018 - 04.2018
Crew Trainer
McDonald’s
11.2014 - 04.2018
High School Year 11 -
Hampton Park Secondary School