Supporting the needs of young people and responding to challenging and pain-based behaviors they are likely to display
Providing practical & emotional support to ensure children and young people feel safe and cared for in their care environment
Role modelling appropriate emotion-based and hands-on behavior to help build upon the children's life skills
Supporting children and young people to build upon their strengths and attain developmental milestones within psychological, physical, social and educational areas of their life
Transporting young people to education, recreation, and medical appointments
Maintaining the home environment/general duties
Networking and building rapport with external professionals to ensure clear communication regularly transpires
Facilitate Family Contact
Funeral Director
Mid Coast Funerals
01.2024 - Current
Assisted in the preparation of bodies for visitation or burial, adhering to strict standards of care.
Established trust among clients by consistently delivering exceptional service while maintaining sensitivity towards their needs.
Maintained facility cleanliness, ensuring a welcoming environment for grieving families.
Displayed highest level of professionalism and sensitivity when dealing with grieving family members.
Managed all aspects of funeral arrangements for smooth and efficient service delivery.
Arranged funeral/memorial services for grieving families to meet budget and memorialized instructions.
Liaised between hospitals, physicians, county coroner and members of clergy to coordinate final arrangements.
Served diverse clientele by offering a range of culturally and religiously appropriate services.
Discussed pre-arranged funeral options and explained pricing to clients.
Upheld legal compliance with local regulations regarding burials, cremations, and embalming practices.
Increased customer retention, skillfully addressing concerns and resolving conflicts.
Improved client satisfaction by providing compassionate and personalized funeral services.
Developed strong relationships within the community through outreach initiatives and networking events.
Discussed nature of funeral service, disposition of remains and funeral costs with family members.
Disability Support Worker
Dundaloo
01.2023 - 01.2024
Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
Drove clients safely to social activities and appointments.
Developed strong interpersonal relationships with clients, earning their trust and respect through consistent empathy and understanding.
Supported clients in maintaining a clean living space by assisting with household tasks such as laundry, meal preparation, and general tidying.
Enhanced quality of life for clients with physical and intellectual disabilities through compassionate care and assistance.
Maintained safety with tidy, clean, and hazard-free home environments.
Kept detailed daily logs with care actions, patient behaviors, and incidents.
Delivered exceptional personal care services, including bathing, dressing, grooming, and feeding assistance.
Prepared nutritious meals to meet individual dietary needs for clients.
Provided high level of physical support by lifting, adjusting, and moving clients.
Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
Provided emotional support to clients during challenging times, fostering resilience and coping skills.
Communicated regularly with family members about client progress, addressing any concerns or questions promptly.
Assisted clients in reaching personal goals through targeted skill-building activities and therapeutic interventions.
Transported patients via wheelchair to and from rehabilitation and daily activities.
Promoted a safe and inclusive environment for all clients by enforcing policies and procedures consistently.
Coordinated transportation arrangements for clients to attend medical appointments or partake in social activities safely.
Managed medications effectively for clients under strict supervision from healthcare professionals, ensuring adherence to prescribed treatment plans.
Facilitated community integration for clients by organizing outings, social events, and other opportunities for engagement.
Improved client independence by developing personalized support plans tailored to individual needs and goals.
Kept accurate records for client files and handled related paperwork.
Education
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Gloucester High School
NSW
Skills
Excellent interpersonal skills
High focus on customer service, care and support
Ability to work under pressure
Ability to work as a team and independently
A high attention to detail
Staff rostering
Strong personal morals, values and work ethics
Case Notes
Working in a manner that ensures sound community networks and fosters and maintains positive interagency relationships
Facilitate Family Contact
Proficient in Microsoft Office
Interests
NSW HEALTH, Gloucester Soldiers Memorial Hospital NSW HEALTH Manning Rural Referral Hospital (Manning Base Hospital) TareeMid Coast Funeral & Cremation Service Funeral Arranger / Director Dundaloo Support ServicesSupport WorkerInteractive Community CareYouth WorkerCertificates Fully Insured Vehicle, Unrestricted Driver License, Working With Children Check (Paid), NDIS Worker Check