Yasmin Morris
Tingalpa,QLD
Summary
Proven leader with extensive experience at Living Unlimited, adept in warehouse safety and staff management. Excelled in enhancing operational efficiency and fostering collaborative teamwork, achieving significant improvements in customer satisfaction and inventory control. Demonstrated ability in coaching, conflict resolution, and implementing innovative solutions to complex challenges.
Overview
16
16
years of professional experience
Work History
Queensland Operations Manager
Living Unlimited
03.2020 - Current
- Managed day-to-day operations of warehouse facility, overseeing receiving, storage, picking, packing, and shipping processes with over 500 cubic meters of inventory arriving each month.
- Conducted regular performance evaluations for warehouse staff, providing constructive feedback and implementing professional development plans.
- Assessed staffing needs based on workload demands and made appropriate hiring decisions to maintain optimal productivity levels.
- Collaborated with other departments to improve interdepartmental communication and reduce operational bottlenecks.
- Mentored new employees in warehouse operations, fostering a supportive learning environment that promoted growth.
- Managed a team of warehouse staff, ensuring proper safety protocols and procedures were followed at all times.
- Coordinated with transportation providers to ensure timely delivery of goods to customers while minimising shipping costs.
- Implemented strict quality control measures, reducing product damage and increasing customer satisfaction levels.
- Fostered a culture of continuous improvement within the warehouse team, encouraging innovative ideas and proactive problem solving.
- Inspected work areas to keep free of hazards and maintain proper function of safety equipment.
- Monitored inventory levels closely, making proactive adjustments to prevent stockouts or overstock situations.
- Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
- Boosted warehouse operations performance by overseeing dispatching and setting optimal employee schedules.
Store Manager
Living Unlimited
11.2018 - Current
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Consistently meeting and surpassing individual and store KPIs.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Craft strategies to expand client base.
- Maintained proper product levels and inventory controls for merchandise and organised backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Maximised sales by creating innovative visual merchandising displays and store layouts.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Collaborated with other managers to develop company-wide initiatives aimed at improving overall performance across all locations.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Identified and qualified customer needs and negotiated and closed profitable sales with high success rate.
- Received more than 100 five-star online reviews for delivering exceptional customer service.
- I have managed relationships with major commercial clients, ensuring they secure optimal deals while adhering to tight delivery timelines.
Store Manager
Dusk Australasia
07.2014 - 10.2018
- Managing cash transactions, banking procedures, and reconciling registers.
- Consistently meeting and surpassing individual and store KPIs.
- Delivering exceptional customer service (including addressing objections, practicing active listening, effective communication, and managing complaints).
- Current understanding of products, visual merchandising, inventory management, and facilitating inter-store stock transfers for customer needs.
- Assisted with hiring, training and mentoring new staff members.
- Collaborating with fellow managers and area managers to recruit and train new team members, and assist in the establishment of new stores.
- Operating independently as well as in a collaborative team setting.
- Supporting neighbouring stores with inventory checks and overseeing nearby store operations.
Sales and Service Representative
Suncorp Insurance
09.2011 - 06.2014
- Responding to customer complaints and inquiries regarding sales and service.
- Maintaining a steady achievement of goals.
- Fundamental everyday skills with phones and computers.
- Up to date knowledge of product eg. Product disclosure statements etc.
- Matching products to customers' needs and desires through cross-selling.
- Adhering to state and government regulations regarding understanding various legislation.
- Collaborating within a team setting.
Retail Sales Associate
Supanews
04.2009 - 09.2011
- Stocked merchandise, clearly labelling items, and arranging according to size or colour.
- Maintained clean sales floor and straightened and faced merchandise.
- Maintained a clean and organised store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Organised store merchandise racks and displays to promote and maintain visually appealing environments.
- Managed cash register after end of shift to balance and record accurate transactions.
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
- Processed transactions efficiently using point-of-sale systems, minimising wait times for customers at checkout.
- Managing the opening of stores and coordinating newspaper and magazine deliveries to Supanews outlets in Brisbane City.
- Overseeing both casual and permanent staff, including scheduling, task assignments, and comprehensive training across various areas such as cash registers, lotto, Go Cards, EFTPOS, and stock rotation.
- Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
- Balance registers at the end of the day, secure money in the safe, and in the morning, take monies to the bank for depositing.
Administration Assistant
Queensland Chamber Of Agricultural Societies
03.2008 - 10.2008
- Contributed time and effort to the organisation on a voluntary basis.
- Routine office tasks including filing, phone answering, data entry, and typing.
- Coordinate and manage society events, including the Rural Ambassador awards, Miss Showgirl, and the Rural Ute Muster for participation in the EKKA.
- Communicating with over 180 show societies regarding their insurance, administrative needs, and organising their show contestants for participation in the EKKA.
- Safeguarded private information through meticulous record-keeping practices, adhering to company confidentiality policies at all times.
- Demonstrated exceptional adaptability when faced with shifting priorities or new assignments from management figures in real-time situations.
Skills
- Warehouse Safety
- Order Picking
- Shipping and receiving
- Load Planning
- Scheduling Coordination
- Problem-Solving
- Loading and unloading
- Collaborative Teamwork
References
- Tina Leko – Living Unlimited, Former Salisbury Store Manager – 0400 366 627
- Further references available upon request
Timeline
Queensland Operations Manager
Living Unlimited
03.2020 - Current
Store Manager
Living Unlimited
11.2018 - Current
Store Manager
Dusk Australasia
07.2014 - 10.2018
Sales and Service Representative
Suncorp Insurance
09.2011 - 06.2014
Retail Sales Associate
Supanews
04.2009 - 09.2011
Administration Assistant
Queensland Chamber Of Agricultural Societies
03.2008 - 10.2008
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