Dyala Saab
Cranbourne Norh,VIC
Summary
Dynamic and detail-oriented Nail Technician with a proven track record of enhancing client satisfaction through exceptional nail art techniques and outstanding customer service. Excelled in appointment management and inventory controls, significantly expanding client base at Myself Salon. Demonstrated strong problem-solving skills and a sociable demeanor, ensuring high-quality, personalized service.
Overview
7
7
years of professional experience
Work History
Nail Technician
Myself
12.2022 - Current
- Established strong client relationships through exceptional customer service and communication skills.
- Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
- Sterilized and sanitized beauty tools and equipment to maintain hygiene and safety protocols.
- Ensured a clean and sanitary workspace, adhering to industry hygiene standards and practices.
- Offered advice and recommended products to improve and maintain nails.
- Used acrylics, gels and glitters to create custom nail art designs for clients.
- Educated clients on proper nail care maintenance, helping them extend the life of their treatments between appointments.
- Oversaw schedule to manage appointments of new and existing clients.
- Utilized time management skills effectively when multitasking between multiple clients, ensuring all received timely and quality service.
- Expanded client base by promoting the salon''s services via social media platforms and word-of-mouth referrals.
- Consistently received positive feedback from clients regarding my attention to detail, professionalism, and friendly demeanor during their visits.
- Kept tidy and organized area to comply with cleanliness standards.
- Enhanced client satisfaction by providing personalized nail care treatments and recommendations.
- Responded to customer requests and concerns about gel application and nail art designs.
- Managed inventory levels efficiently, ensuring all necessary supplies were stocked for daily operations without excess waste or expense.
- Streamlined appointment scheduling process, reducing wait times for walk-in clients while maintaining punctuality for scheduled appointments.
Team Member (Part Time)
KFC
07.2017 - 11.2018
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Handled cash/eftpos
- Trained new employees
- Customer service
Team Member (Part Time)
Officeworks
12.2017 - 01.2018
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Learned all required tasks quickly to maximize performance.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Contributed to team success by completing jobs quickly and accurately.
- Developed strong cooperative relationships with coworkers and managers.
- Maintained productive, efficient approach to all tasks.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Operated register to process payments and collect cash payment for order totals.
- Worked different stations to provide optimal coverage and meet production goals.
- Addressed and resolved customer complaints in polite and professional manner.
- Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
- Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
- Assisted customers in selecting merchandise best suited to needs.
- Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
- Maintained strict adherence to company policies and procedures while sustaining high-quality work standards under pressure.
Education
Bachelor of Health Science - Nutrition, Public Health, Health & Sustainability
Deakin University
Burwood, VIC02-2025
Skills
- Nail art techniques
- Problem-solving skills
- Acrylic nails
- Appointment management
- Pedicures
- Verbal and written communication
- Inventory controls
- Organised and very self-motivated
- Excellent time management skills
- Attention to detail
- Punctual, reliable and honest
- Energetic and enthusiastic
- Sociable and friendly
Timeline
Nail Technician
Myself
12.2022 - Current
Team Member (Part Time)
Officeworks
12.2017 - 01.2018
Team Member (Part Time)
KFC
07.2017 - 11.2018
Bachelor of Health Science - Nutrition, Public Health, Health & Sustainability
Deakin University
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