Dyan Langdon
Bracken Ridge,QLD
Summary
Hardworking and passionate job seeker with strong organisational skills eager to secure entry-level grants management position. Ready to help team achieve organisational goals.
Overview
43
43
years of professional experience
1
1
Certification
Work History
Administration Officer
Lighter Blues Psychology Services
01.2023 - Current
- Enhanced office efficiency by streamlining administrative processes and implementing new organizational systems.
- Reduced operational costs through careful monitoring of expenses and identifying areas for improvement.
- Provided exceptional customer service, addressing inquiries professionally and in a timely manner.
- Improved record-keeping accuracy by creating an updated filing system for confidential documents and materials.
- Handled sensitive information discreetly, maintaining confidentiality at all times.
- Managed complex scheduling tasks, ensuring that deadlines were met consistently.
Manager, Program Review
Dept Employment, Small Business & Training
01.2018 - 12.2022
- Stakeholder management undertaken as a function of overseeing the legislative responsibilities of the public providers of Vocational and Educational Training (VET) in Queensland (TAFE Queensland and CQ University).
- Increased team productivity by implementing streamlined processes and effective communication strategies.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Developed comprehensive project documentation to ensure clear understanding of scope, objectives, and deliverables among all stakeholders.
- Implemented a new financial model which supported decision-making for investing in future VET programs. Included a large procurement undertaking and contract management.
- Streamlined reporting procedures to provide timely updates on project progress to stakeholders.
Director, Market Analysis
Dept Education And Training
02.2017 - 12.2017
- Lead a team of economists and data analysts to provide information and advice to executive leadership.
- Lead the team in strategic business planning and mentored staff through professional development opportunities.
- Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
Lead Business Analyst
Dept Education & Training
01.2014 - 02.2017
- Enhanced project efficiency by streamlining business processes and implementing best practices.
- Boosted client satisfaction by effectively managing stakeholder expectations and delivering high-quality solutions.
- Optimized business operations with thorough analysis of current systems, identifying areas for improvement and recommending actionable changes.
- Led cross-functional teams to successfully execute complex projects within scope, budget, and timeline constraints.
- Improved data-driven decision-making by developing comprehensive reporting tools and dashboards for key performance indicators.
- Developed detailed functional specifications to guide development teams in creating robust software solutions for clients.
Manager Complaints
Dept Local Government
01.2009 - 12.2013
- Increased team productivity by implementing streamlined processes and effective communication strategies.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Designed and implemented end-to-end processes for managing misconduct complaints against local government counsellors, in line with legislative requirements.
- Lead the team in managing highly sensitive and confidential material, encouraging them to question the process to ensure we continued to improve and implement best practice in complaint investigations and resolution.
- Managed the secretariat for the Local Government Counsellor Complaints Tribunal.
- Designed and implemented a new complaints tracking system.
Data Analyst
Dept Infrastructure, Planning & LG
01.2004 - 12.2009
- Enhanced business efficiency by identifying trends and patterns in complex datasets.
- Streamlined data processing for faster results by implementing advanced analytics tools.
- Improved decision-making processes with accurate data analysis and visualization techniques.
- Developed custom algorithms to optimize data mining, increasing the effectiveness of analytical insights.
- Managed large-scale databases to ensure timely access to critical information for key stakeholders.
- Presented findings to executive leadership teams through concise presentations, influencing future strategy development.
Grants Manager
Dept Local Government
01.1997 - 12.2004
- Managed grants efficiently, ensuring timely disbursement of funds and proper allocation to various local government capital works projects.
- Briefed the Minister on programs and projects.
- Managed and implemented change requests for the grants system (using Visual Basic Programming).
- Streamlined grant application processes by implementing efficient tracking systems and organized databases.
- Conducted thorough financial analysis to ensure accurate budgeting for grant applications.
- Ensured compliance with QLD Treasury Grants Guidelines, minimizing errors in reporting and enhancing the organization''s reputation.
Administrative Positions
Housing Department
06.1981 - 12.1997
- Policy Officer A05
- Supervisor Accounts Receivable A04
- Senior Rental Ledgers Clerk
- Unclassified Clerk
Education
Master of Counselling - Counselling
Australian Institute of Professional Counsellors
Brisbane, QLD09.2024
Diploma of Counselling - Counselling
Estrada College
Brisbane, QLD2018
Master of Project Management (Leadership) - Project Management
University of Southern Queensland
Toowoomba, QLD2008
Graduate Certificate Public Sector Management - Public Administration
Flinders University
Adelaide, SA2005
Bachegor of Information Technology - Information Technology
Central Queensland University
Rockhampton, QLD2004
Assciate Diploma of Accounting - Accounting
TAFE Queensland
Bracken Ridge, QLD1993
Skills
- Programmer - HTML; C; VBA; Visual Basic; SQL; Macros
- Advanced Microsoft - Excel; Word; Power BI
- Adobe - Acrobat Professional; Photoshop
- Documentation and control
- Document Control
- Administrative Support
- Grant Management and Grants Systems Management
- Data Analytics
- Database Administration
- Prince 2 and PMBOK project management methodologies
- Business analytics and process improvement methodologies
Certification
- Prince 2, Certified Practitioner
- PROSCI Change Management - Managing the People Side of Change
- Business Analyst Body of Knowledge (BABOK) Certified
Timeline
Administration Officer
Lighter Blues Psychology Services
01.2023 - Current
Manager, Program Review
Dept Employment, Small Business & Training
01.2018 - 12.2022
Director, Market Analysis
Dept Education And Training
02.2017 - 12.2017
Lead Business Analyst
Dept Education & Training
01.2014 - 02.2017
Manager Complaints
Dept Local Government
01.2009 - 12.2013
Data Analyst
Dept Infrastructure, Planning & LG
01.2004 - 12.2009
Grants Manager
Dept Local Government
01.1997 - 12.2004
Administrative Positions
Housing Department
06.1981 - 12.1997
Master of Counselling - Counselling
Australian Institute of Professional Counsellors
Diploma of Counselling - Counselling
Estrada College
Master of Project Management (Leadership) - Project Management
University of Southern Queensland
Graduate Certificate Public Sector Management - Public Administration
Flinders University
Bachegor of Information Technology - Information Technology
Central Queensland University
Assciate Diploma of Accounting - Accounting
TAFE Queensland
- Prince 2, Certified Practitioner
- PROSCI Change Management - Managing the People Side of Change
- Business Analyst Body of Knowledge (BABOK) Certified
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