Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Dyana Shui

Kingsford,NSW

Summary

Professional with focus on providing exceptional support services. Proven ability to collaborate effectively within teams and adapt to changing needs. Skilled in client advocacy, resource coordination, and personalized planning. Reliable and results-driven, ensuring client satisfaction and goal achievement.

Overview

16
16
years of professional experience

Work History

Broker Assistant

Finlease (Australia) Pty Ltd
02.2022 - 05.2025
  • Supported 3 financial brokers in managing over 150 client accounts
  • Managed documentation related to trade executions and settlements, facilitating smooth transaction processes for clients.
  • Streamlined communication between brokers and clients, maintaining organized records of correspondence for easy reference.
  • Facilitated seamless transition of accounts during broker changes by effectively coordinating with both internal teams and clients.
  • Contributed to increased client retention by consistently providing exceptional customer service and support.
  • Provided clear communication throughout the loan process, keeping clients informed every step of the way.
  • Successfully closed deals with a high rate of client retention and repeat business.
  • Demonstrated adaptability by quickly mastering new software applications for various tasks.

Settlement Officer

Angle Asset Finance
08.2021 - 12.2021
  • Created Settlement Tracker using SharePoint to record and monitor all applications
  • Used Microsoft Office and other software tools to create documents and other communications
  • Ensure that all settlement processes complied with company policy
  • Prepared loan documentation for customer execution
  • Checking of all documentation and invoices for accuracy and completeness
  • Ensure all deals are entered correctly onto database in line with company policy
  • Provide correspondence and notify all parties of any changes and follow-up
  • Working to deadlines ensuring applications are funded correctly and within agreed timeframes
  • Oversaw settlement processes and worked with parties to resolve issues
  • Performed quality assurance review on files to ensure accuracy
  • Performed second checks (four eyes principle) on all applications prior to approval for disbursement of funds
  • Identified issues and provided solutions to problems
  • Completed paperwork, identified discrepancies and promptly addressing for resolution
  • Produced settlement report to managers

Senior Settlement Officer

Capital Finance Australia Limited
06.2012 - 07.2021
  • Involved in project implementation of new system and processes
  • Daily liaison with team members on workflow and distribution of task
  • Delivered exceptional level of service to brokers and introducers by listening to concerns and answering questions
  • Checking loan documentation and invoices for accuracy and completeness
  • Identifying inconsistencies of documentation and information provided
  • Ensure all approval conditions are met and in line with company policy
  • Daily communication with brokers and dealers to ensure timely settlement of all deals
  • Ensure all deals are entered correctly onto database
  • Prepare entries for disbursement of funds for purchased asset, brokerage and up-front fees
  • Analyse mismatched and failed trades
  • Implemented quality assurance steps to ensure accuracy of all transactions
  • Ensure customer identifications and supporting documents are in order and comply with AML/KYC requirement
  • Achieved 100% mark in Quality Assurance
  • Prepare monthly reports from database for managers
  • Prepare procedure manuals and training guide
  • Trained and provide guidance to new employees

Personal Financial Representative

HSBC Bank Australia Limited
07.2009 - 05.2012
  • Assist customers with enquiries related to products offered by HSBC such as savings account, term deposit, credit card and insurance
  • Prepare quotes such as home and content insurance, travel insurance, motor and building insurance
  • Assist customers with account activation and account closure
  • Assist customers with change of personal details such as name change, address change and signatures
  • Assist customers with Internet Banking enquiries and application
  • Daily cash handling such as deposits and withdrawals
  • Process transactions such as loan payment and credit card payment
  • Assist customers with everyday banking transaction such as funds transfers (local and international) and issuance of bank cheque
  • Prepare and mail customers statement and correspondence related to account discrepancies and outstanding
  • Promote cross-selling opportunities by referring business to appropriate colleagues
  • Actively involve with 'customer driven' retention strategies to ensure customers are retained and satisfied
  • Continuously maintain highest standard of customer service
  • Ensure and adhere to regulatory requirements such as Anti-Money Laundering

Education

No Degree - Accounting

TAFE NSW
NSW
01-2021

Diploma of Education - Architectural Engineering

Institute Technology Suria
Malaysia
01-2003

Skills

  • Client relation Management
  • Follow-up coordination
  • Know your customer
  • Time management
  • Critical thinking
  • CRM software proficiency
  • Multitasking
  • Detail-oriented
  • Records management
  • Compliance requirements

Languages

English
Full Professional
Chinese
Full Professional
Malay
Native or Bilingual

Timeline

Broker Assistant

Finlease (Australia) Pty Ltd
02.2022 - 05.2025

Settlement Officer

Angle Asset Finance
08.2021 - 12.2021

Senior Settlement Officer

Capital Finance Australia Limited
06.2012 - 07.2021

Personal Financial Representative

HSBC Bank Australia Limited
07.2009 - 05.2012

No Degree - Accounting

TAFE NSW

Diploma of Education - Architectural Engineering

Institute Technology Suria

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Dyana Shui