DYANNA HERNANDEZ
Sydney
Summary
Accomplished Talent Specialist with over 10 years of experience in full-cycle recruitment across diverse industries. Demonstrated expertise in sourcing, screening, and securing top-tier talent through innovative strategies and strong relationship building skills. Known for exceptional interpersonal communication, multitasking, and time management abilities, ensuring efficient and effective hiring outcomes. Seeking to influence extensive recruitment knowledge to contribute to organisational growth and success.
Overview
17
17
years of professional experience
Work History
Talent Scout
Transport for NSW
01.2022 - Current
- Managed diverse portfolios in Campaigns from NSW Trainlink, Intercity, Road Maintenance & Resilience, Sydney Trains, VET Cadets and Graduates Program
- Managing volume campaigns over 1500 applications per campaign – Trainee Train Guard
- Providing recruitment advice and support to Hiring Managers
- Providing support in coordinating logistics including candidate management, developing interview questions, and recommending best-fit assessments.
- Managing multiple end-to-end recruitment campaigns simultaneously
- Maintaining key stakeholder relationships
- Building quality talent pipeline for upcoming training schools and future vacancies
- Manage and supervise assessments via teams
- Collaborating with employer branding for promoting company culture and values to attract candidate engagement for our hard to fill regional roles such as social media geotargeting.
- Monitor and report on campaign data – applications, gender, disability etc
- Liaise with Contract, People Service TTS to ensure offer of contract is extended to candidate and ensure smooth on-boarding and other enquiries
- Candidate management – keeping candidates warm in Talent Pool waiting for next training schools and providing updates
- Diversity & inclusion initiatives – committed to fostering a diverse workforce by implementing inclusive hiring practices and promoting equal opportunities
- Achievements:
- Greatest achievement - In 2022 was a finalist at Sydney Trains Staff Excellence Awards and won the Chief Executive’s Award as part of the Train Crew Enablement team for the development of a diverse trainee program. Part of Talent in recruiting females and was a finalist for Team of the Year Award
Talent Specialist
Transport for NSW
04.2021 - 12.2021
- Provide recruitment advice and support to Hiring Managers through each step of the recruitment process
- Managed end to end recruitment across different portfolios – I&P Technical Services and Corporate Functions
- Act as a point of contact for candidate queries
- Supporting Hiring Managers in making informed decisions to assess candidate capabilities
- Partner with Hiring Manager to develop job brief and identify best sourcing solution
- Collaborating with contracts team - drafting letter of offers and other enquiries
- Construct interview questions for interviews
- Liaise with Contract, People Service TTS to ensure offer of contract is extended to candidate and ensure smooth on-boarding
- Building key stakeholder relationships
Data Administrator
Foodbank NSW & ACT
11.2020 - 04.2021
- Supporting the Data & Insights Manager
- Assisting in monthly reconciliations
- Preparing and creating reports for required documentation
- Investigating and resolving discrepancies within a timely manner
- Entering data into the CRM (Salesforce) and managements budget templates database
- Data cleansing – ensuring accuracy of the data that has been inputted correctly
- Responding to information requests from other team members
- Testing new processes for the Data and Insights Manager
Team Leader
Hoban Recruitment
09.2016 - 10.2020
- Negotiate rates and fees with clients
- Leverage from existing client base to build a database of prospective target clients
- Visit client sites to build rapport and knowledge about their business; initiate on-site client visits to both new and existing clients to increase sales and volume activities
- Support and supervise direct reports to ensure they are equipped with the skills and knowledge to perform their role
- Assist temporaries and clients with any pay or invoice queries and where possible, refer to payroll
- The first point of escalation for clients, candidates and internal staff
- Support teams with plans to grow temporary and permanent business as well as act as a role model for service delivery
- Provide coaching and support as required to direct reports work closely with the Business Manager to achieve overall objectives and revenue targets
- Develop appropriate client management plans to maximise business potential for the HOBAN brand
- 1 on 1's with resource team and account managers
- Team business meetings
- Assisting resource team with group assessment centres - interviews and placements
- Implementing effective sourcing strategies
- Mentoring individual team members in technical recruitment processes, professional and personal development
- Managing portfolio of clients and placing suitable candidates Building strong client relationships at all level
- Supported management in developing and implementing personnel policies and procedures
- Assisting team with urgent roles
Recruitment Consultant/Account Manager/Resourcer
Hoban Recruitment
02.2014 - 09.2016
- Building and developing new and existing client relationships
- Developing a good understanding of client business needs, company culture, processes, OH & S standards and requirements
- Negotiating service agreements
- Identifying new business opportunities
- Ad writing and advertising job vacancies through job boards
- Headhunting candidate for technical positions
- Using in-house databases to match candidates to client vacancies
- Conducting toolbox talks and site inductions
- Preparing CVs and correspondence to forward to clients regarding suitable applicants
- Completing annually WHS Inspections at client sites
- Roster coordinating
- Managing a portfolio of accounts
- Managing over 100 temps
- Client reporting - monthly and weekly
- Conduct on-site client visits
- Identifying skills to match appropriately with vacancies
- Arranging interviews via telephone, emails, and face to face
- Responding to general consultancy enquiries
- Conducting identification checks e.g. police checks and VEVO checks
- Assisting candidates with the registration process
- Answering telephone enquiries
- Complying with company policies and procedures
- Arranged advanced interviews between prospective employers and job candidates
- Administered tests, questionnaires and skill evaluations.
- Verified applicant references and employment details.
- Promptly corresponded with all applicants and coordinated and conducted interviews.
- Sourced candidates using social media and job boards to find quality candidates and make connections.
- Organising medical checks
Member Services/ Switchboard
Mounties
06.2011 - 02.2014
- Delivering excellent customer service and communication skills through direct interaction with customers, colleagues and management.
- Ensuring the duty of care of customers on-premises
- Generating memberships and up-selling of products
- Assisting customers’ requests and needs when required
- Administrative skills
- Handling cash register - cash flow
- Managing and distributing incoming/outgoing mail
- Managing high volume switchboard and transferring and filtering calls
- Maintaining of club knowledge e.g. events, activities, restaurants, general information
- Providing exceptional customer service including resolving customer complaints
- Problem-solving and dealing with difficult customers before escalating to management
- Administrating of in house systems - Novell Groupwise; emails appointments, calendars and phone numbers; Eventpro - bookings; Provenue - box office shows/events
- Building long term relationships with customers
HR Assistant
Mounties
03.2012 - 11.2012
- Assisting and supporting HR Advisors
- Scheduling interviews and medical checks for new employees
- Conducting background and reference checks
- Using intermediate skills of in house systems to manage files
- Preparing new employee induction packs
- Preparing and maintaining of staff files
- General administration duties
- Screening and shortlisting suitable applicants
- Organising and facilitating of Assessment Centres
Sales Consultant
Skytalk 3 Dealer
09.2008 - 02.2011
Education
Certificate III - Hospitality
TANDEM Collage
11.2013
Diploma - Human Resources
TAFE NSW Liverpool Collage
12.2009
HSC - undefined
Liverpool Girls High School
01.2007
Skills
- Ability to work under pressure and build strong working relationships across all levels
- Intermediate level using Microsoft Office, Microsoft Excel, Microsoft PowerPoint and Outlook
- Teamwork - collaborating with colleagues to achieve common goals
- Leadership – help guide and motivate teams towards achieving business objectives
- Problem-solving skills – Identifying issues and developing effective solutions
- Communication – active listener and effectively communicating in both verbal and written forms
- Adaptability – Adjusting to new challenges and changing environments
- Time management – Prioritising tasks to meet deadlines and balancing multiple responsibilities
Languages
Spanish
Native or Bilingual
Timeline
Talent Scout
Transport for NSW
01.2022 - Current
Talent Specialist
Transport for NSW
04.2021 - 12.2021
Data Administrator
Foodbank NSW & ACT
11.2020 - 04.2021
Team Leader
Hoban Recruitment
09.2016 - 10.2020
Recruitment Consultant/Account Manager/Resourcer
Hoban Recruitment
02.2014 - 09.2016
HR Assistant
Mounties
03.2012 - 11.2012
Member Services/ Switchboard
Mounties
06.2011 - 02.2014
Sales Consultant
Skytalk 3 Dealer
09.2008 - 02.2011
Diploma - Human Resources
TAFE NSW Liverpool Collage
HSC - undefined
Liverpool Girls High School
Certificate III - Hospitality
TANDEM Collage
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