Dylain Chivell

Working at Credit Corp Groupup on behalf of Afterpay, responsibilities included handling both inbound and outbound calls relating to established payment plans, overdue accounts, and general account inquiries.

I assisted customers with negotiating suitable repayment arrangements, updating personal/contact information, and ensuring agreed payment amounts were manageable for each customer individual circumstances while maintaining a high level of professionalism by following legal compliance requirements and company policies and core values.

At times, I was also responsible for conducting 3 month follow ups with customers whose accounts had been placed on long term holds due to financial difficulties. This required handling sensitive financial and personal circumstances with patience & understanding. Although these conversations could be challenging, I found this aspect of the role particularly rewarding as I was able to assist customers during difficult periods while working towards appropriate outcomes for both the company and the customer.

Another responsibility I undertook was training new staff members. This involved introducing them to our debt collection systems, teaching them how to navigate the tools and software used throughout the role, and demonstrating how to assist customers from start to finish while adhering to the company’s core values and procedures. Following their initial training, I monitored their performance, provided guidance where required, and ensured their work was being completed accurately and in accordance with company standards.

• Managed standard receptionist tasks to support smooth office operations.
• Processed and responded to incoming emails to ensure timely communication.
• Coordinated bookings through email and telephone calls to optimize scheduling.
• Managed stock takes to maintain inventory.
• Ensured accurate and timely completion of weekly payroll via Xero.

• Provided support for customer inbound and outbound calls, enhancing overall customer experience.
• General email inquiries relating to mostly corporate cab bookings. This mainly meant dealing with important customers, such as lawyers, court judges, members of Parliament, doctors, and surgeons. Also in addition, I was responsible for coordinating with multi-million-dollar companies from overseas and within New Zealand, ensuring that their clients' bookings were correct and ready to go.
• Streamlined workflow by pre-planning van drivers' workload 24 hours prior.
• Tracked global and local flight itineraries for precise cab arrival times.

• Managed incoming calls and general email inquiries promptly and professionally.
• Payroll processing of weekly, fortnightly, and contracted staff through Xero/Smart Payroll.
• Performed regular stock checks on office materials.
• Coordinated fleet management for company vehicles, ensuring availability and maintenance.
• Managed customer viewings to support production line operations.
• Conducted regular stock checks on office materials to maintain inventory levels.
• Oversaw rental operations for Coastal Cabins self-contained units.

• CRC Processes.
• Responded to website-submitted email inquiries promptly and professionally.
• Inbound and outbound customer support.
• Managed website purchase orders.
• Performed consistent updates to Excel spreadsheets each day.