KAYLA ST-MART
Melbourne,Vic
Summary
I'm a highly motivated, goal orientated and bubbly team player with over 10 years of customer service skills in the hospitality and retail industries. With my years of experience and exposure I have gained knowledge and awareness on how to handle a variety of situations with calmness and professionalism. I can work independently under pressure whilst multitasking as well as in a team and am open to helping out in various tasks. My integrity, positivity, and willingness to learn is the foundation of my motivation as I get to make new experiences and connections whilst doing what I enjoy.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Domestic Assistant /Scheduling Coordinator
Carer's Network
07.2022 - Current
- Streamlined internal communication, ensuring accurate and up-to-date schedule information for all team members.
- Managed last-minute schedule changes with minimal disruption to daily operations or customer service levels.
- Addressed any personnel concerns related to work schedules promptly, promoting a positive working environment for all staff members.
- Monitored employee attendance and punctuality, addressing issues promptly to maintain optimal staffing levels.
- Implemented time-saving strategies in completing household chores, increasing overall efficiency.
- Developed strong problem-solving skills by tackling various domestic challenges, leading to improved client satisfaction.
- Streamlined grocery shopping processes by creating customized lists based on client preferences and dietary requirements to save time and reduce waste.
- Assisted staff with their payroll queries and collaborated with departments to rectify any areas of concern.
Casual /Assistant Manager
New Balance Factory Outlet
01.2018 - Current
- Upheld company customer service standards to provide customers with outstanding service while creating a friendly environment.
- Assisted customers by providing knowledge and guidance with purchases towards appropriate footwear and outfits to help build confidence and conformability in themselves and the company whilst also handling objectives.
- Managed my own store for 4 months which include interviewing/hiring, training, unpacking/organising stock, visual merchandising and arranging team building exercises.
- Acted as in-store sales leader and maintained strong presence on floor to build rapport with customers, support and develop the team and increase revenue.
- Assisted New Balance Australia customer service team with emails, online customer queries, refunds and customer objectives.
Casual /Assistant Manager
Foot Locker
01.2022 - 06.2022
- Upheld company customer service standards to provide customers with outstanding service while creating a friendly environment.
- Assist customers by providing guidance on up to date styles and purchases towards appropriate footwear and outfits to help build confidence and a positive shopping experience.
- Acted as in store assistant manager for a team of 50 for 4 months which include running shifts, allocating staff to zones/tasks, cash handling/weekly banking, staff training, handling staff queries, organising and maintaining weekly goals, assisting management with ideas to create revenue as well as creating a safe, fun and well organised working environment.
Hostess/ Restaurant Waitress
Zagames/ MPD Steakhouse
01.2017 - 01.2018
- Trained staff with cash handling, customer service and operating registers.
- Sustained calm and congenial manners during communications with angry guests, directing disgruntled customers to appropriate managers.
- Organised seating plan for guests as well as preparing seating plans for the following day.
- Sustained calm and congenial manners during communications with angry guests, directing disgruntled customers to appropriate managers
- Maintained detailed knowledge of specials and current available items to provide guests with informative menu descriptions.
- Maintained an organized and efficient seating system, ensuring minimal wait times for guests.
- Demonstrated adaptability amidst unexpected changes in reservations or staffing situations, adjusting accordingly to maintain optimal service levels for all guests.
Education
Customer Service Training
Customer Service Training Australia
Online Course02.2024
Mental Health First Aid
Waterman Chadstone
Malvern East, VIC10.2023
First Aid And CPR
Allens Training
Oakleigh, VIC08.2022
Certificate III Catering Operations
Holmesglen Institute
Glen Waverley, VIC11.2015
Certifcate II Kitchen Operations
Holmesglen Institute
Glen Waverley, VIC11.2015
High School Diploma -
Wellington Secondary College
Mulgrave, VIC01.2015
VCAL Certificate -
Wellington Secondary College
Mulgrave, VIC01.2015
Skills
- Strong problem-solving
- Interpersonal Skills
- Catered Training
- Critical thinking
- Analytical skills
- Communication
- Leadership
- Attention to detail
Certification
- First Aid/CPR, Allan's Training, 2022
- Certificate II Kitchen Operations, Holmesglen Institute, Glen Waverley, Vic, 2015
- Certificate III Catering Operations, Holmesglen Institute, Glen Waverley, Vic, 2015
- Barista Certificate, The Coffee School, 2015
Timeline
Domestic Assistant /Scheduling Coordinator
Carer's Network
07.2022 - Current
Casual /Assistant Manager
Foot Locker
01.2022 - 06.2022
Casual /Assistant Manager
New Balance Factory Outlet
01.2018 - Current
Hostess/ Restaurant Waitress
Zagames/ MPD Steakhouse
01.2017 - 01.2018
Customer Service Training
Customer Service Training Australia
Mental Health First Aid
Waterman Chadstone
First Aid And CPR
Allens Training
Certificate III Catering Operations
Holmesglen Institute
Certifcate II Kitchen Operations
Holmesglen Institute
High School Diploma -
Wellington Secondary College
VCAL Certificate -
Wellington Secondary College
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