- Music
- Photography
- Fashion and Style
- Videography
Dylan Aylward
Customer Service
Preston
Summary
Dedicated employee with a passion for continuous learning and contributing to team achievements. Possessing strong administrative, relationship-building, and problem-solving skills. Committed to delivering exceptional customer service and support. Skilled in implementing customer service best practices to ensure lasting customer satisfaction.
Overview
9
9
years of professional experience
6
6
years of post-secondary education
3
3
Certifications
Work History
Delivery Driver
Blast Entertainment
02.2023 - 05.2025
- Contributed to company growth by cross-selling additional products during deliveries, resulting in increased sales revenue.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Streamlined delivery operations by collaborating with team members to develop efficient processes and procedures.
- Mitigated potential risks associated with hazardous materials transport through strict adherence to established safety protocols and guidelines.
- Boosted overall efficiency by effectively managing multiple tasks simultaneously, such as loading and unloading vehicles, route planning, and paperwork completion.
DELIVERY DRIVER & PICK PACKER
OFFICE PRODUCTS DEPOT
06.2021 - 11.2022
- Delivering orders to customers
- Maintaining orders
- Creating routes to ensure speed of delivery
- High communication skills to create customer bonds
- Personal hygiene and vans are tidy
- Picking and packing orders
- Helping customers with unloading
- Providing customer service and making sure they’re happy with their orders.
AWNING INSTALLER
AWESOME AWNINGS
11.2018 - 05.2021
- Installing steel framed awnings
- Keeping work site safe and tidy
- Various tool usage (powered and non powered tools)
- Cutting and measuring polycarbonate roofing
- Measuring, cutting and framing
- Working in a team environment.
- Followed established procedures for inspection of belts, drives and motors, performing needed maintenance
- Tested systems, noting issues and completing preventive maintenance
GIB FIXER
FM FIXERS
04.2017 - 12.2017
- Installing gib into newly framed houses
- Keeping the work environment safe and tidy
- Various tool usage (powered and non powered tools)
- Created plans and communicated deadlines to complete projects on time.
- Carried out day-to-day duties accurately and efficiently.
- Participated in team-building activities to enhance working relationships.
Retail Sales Associate
Factorie
11.2016 - 04.2017
- Collaborated with team members to meet and exceed monthly sales targets consistently.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Assisted in planning and executing successful in-store events that drove foot traffic, increased sales, and enhanced brand loyalty among customers.
- Enhanced visual merchandising displays by arranging products strategically, attracting more customers to the store.
- Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
Education
Beginners Certificate in FilmMaking -
YOOBEE (School of Design)
Auckland, NZL 01.2019 - 07.2019
ICreate in Film And Design -
YOOBEE (School of Design)
Auckland, NZL 06.2018 - 11.2018
Secondry College -
Alfriston College
Auckland, NZL 02.2013 - 12.2017
Skills
- Heavy hauling
Safe driver training
Order picking and processing
Customer Response
Complaint resolution
Creative problem solving
Key stakeholder relationship building
Time management
Dependable and Responsible
Teamwork and Collaboration
Good Telephone Etiquette
Training and Development
Organization and Time Management
Analytical and Critical Thinking
Customer Service
Order Processing
Certification
Certificate in iCreate film and design
Interests
Film making
Music Artist
My primary passion lies in writing and creating music, which I see as a powerful means of self-expression and connecting with others. I have been composing music for over three years and have released several tracks across major platforms such as Spotify, Apple Music, and SoundCloud. I am dedicated to developing my craft and aspire to pursue a career in music full-time, with the goal of performing at sold-out shows in the future.
Timeline
Delivery Driver
Blast Entertainment
02.2023 - 05.2025
DELIVERY DRIVER & PICK PACKER
OFFICE PRODUCTS DEPOT
06.2021 - 11.2022
Beginners Certificate in FilmMaking -
YOOBEE (School of Design)
01.2019 - 07.2019
AWNING INSTALLER
AWESOME AWNINGS
11.2018 - 05.2021
ICreate in Film And Design -
YOOBEE (School of Design)
06.2018 - 11.2018
GIB FIXER
FM FIXERS
04.2017 - 12.2017
Retail Sales Associate
Factorie
11.2016 - 04.2017
Secondry College -
Alfriston College
02.2013 - 12.2017
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