Dylan Brookes
Lathlain,WA
Summary
Knowledgeable Shift Manager proficient in scheduling, money handling and team management. Successful at overseeing all areas of operations. Makes adjustments to scheduling and task prioritization to keep assignments and tasks on schedule and in compliance with policies and procedures.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Shift Manager
McDonald's
East Victoria Park, WA
02.2023 - Current
- Monitored store operations to ensure compliance with company policies and procedures.
- Developed and maintained positive working relationships with staff, customers, and vendors.
- Investigated customer complaints regarding merchandise quality or availability promptly.
- Assisted in resolving escalated customer service issues in a timely manner.
- Provided coaching and guidance to team members when necessary to improve performance.
- Ensured completion of all opening and closing duties were completed accurately according to established guidelines.
- Managed the scheduling of staff shifts to ensure adequate coverage at all times.
- Prepared detailed incident reports following any incidents that occurred during shifts.
- Enforced safety standards throughout the store including proper use of equipment.
- Managed daily cash intake by counting out registers and tabulating profits.
- Inspected work areas regularly for cleanliness and organization standards.
Team Leader
Hungry Jacks
Carlisle, WA
11.2021 - 01.2023
- Developed and implemented an effective training program for new crew members.
- Provided feedback to team members on their performance, progress and areas of improvement.
- Supervised a team of up to 10 crew members in daily activities such as cleaning, stocking, customer service and cash handling.
- Ensured safety protocols were followed at all times by monitoring staff behaviors and providing corrective actions when necessary.
- Mentored junior crew members in developing their skillsets
Education
High School Diploma -
Ursula Frayne Catholic College
East Victoria Park, WA11-2033
Bachelor of Commerce - Business Management
University of Western Australia
Crawley, Wa09-2028
Business Certificate 4 - Business
Fremantle Education College
Fremantle, WA10-2023
Skills
- Workplace Safety
- Employee Training
- Staff Development
- Inventory Control
- Shift checklists
- Cash Handling
- Team Development
- Handling Customer Complaints
Certification
- Class C Manual License
Timeline
Shift Manager
McDonald's
02.2023 - Current
Team Leader
Hungry Jacks
11.2021 - 01.2023
High School Diploma -
Ursula Frayne Catholic College
Bachelor of Commerce - Business Management
University of Western Australia
Business Certificate 4 - Business
Fremantle Education College
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