Dylan Brown
Melbourne
Summary
Dynamic Store Manager, excelling in customer relations and analytical problem-solving. Enhanced customer satisfaction through effective engagement and proactive issue resolution. Skilled in inventory control and time management, ensuring operational efficiency and a safe work environment for Staff. Recognized for building rapport with customers and suppliers that boosted return visits and sales.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Store Manager
IGA Supermarket
12.2023 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Metal Fabricator
GenCare Ltc
01.2022 - 12.2023
- Accurately interpreted blueprints and technical drawings to fabricate high-quality metal products according to specified dimensions.
- Maintained a safe working environment by enforcing strict safety protocols and conducting regular equipment inspections.
- Performed routine maintenance on fabrication equipment, prolonging the life of machinery and preventing costly repairs or downtime.
- Achieved consistent adherence to project deadlines through effective prioritization of tasks in a high-pressure work environment.
Store Team Member
IGA Supermarket
12.2017 - 01.2022
- Maintained general knowledge of departments to help customers quickly locate products and merchandise.
- Increased customer satisfaction by providing exceptional service and promptly addressing concerns.
- Organized and recovered shelves, put away returns, and cleaned spills and messes to maintain high standards throughout sales floor.
- Developed strong relationships with regular customers which increased return visits.
Education
High School Diploma -
Lilydale High School
Melbourne, VIC12-2019
Skills
- Customer relations
- Analytical problem-solving
- Client engagement
- Coordinated time management
Certification
Certificate IV in Mental Health Peer work.
Currently completing Diploma of Community Services and looking to continue studying a Bachelor's degree once completed.
Working with Children's check.
First Aid, CPR and AED trained
Languages
English
Full Professional
Timeline
Store Manager
IGA Supermarket
12.2023 - Current
Metal Fabricator
GenCare Ltc
01.2022 - 12.2023
Store Team Member
IGA Supermarket
12.2017 - 01.2022
High School Diploma -
Lilydale High School
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