Dylan Cabezas

• Conduct staff and contractor onboarding and internal movement security processing.

• Manage security classified and sensitive personal information in accordance with PSPF.

• Liaise with the Australian Government Security Vetting Agency (AGSVA) and other external stakeholders to achieve security clearance outcomes.

• Acted as the primary point of contact for the Personnel Security team, including mailbox and telephone enquiries.

• Provided briefings and advice to agency personnel, including briefings to staff travelling overseas.

• Assist with Security Governance Reporting.

• Demonstrated adaptability in handling diverse clientele, effectively addressing their unique needs and expectations.
• Participated in regular meetings with supervisors to discuss challenges faced during daily operations, identifying opportunities for growth and development.
• Contributed to the achievement of departmental targets by meeting key performance indicators consistently.

• Maintained detailed records of all service interactions, ensuring accurate client information was available for follow-up actions.
• Initiated contact with appropriate service providers to request referrals and followed up to confirm appointments.
• Enhanced customer satisfaction by efficiently addressing and resolving service-related issues.