Professional Summary
Overview
Work History
Education
Skills
Hobbies
Timeline

Dylan Camilleri

Resolution Life
Malvern East,VIC
6
years of professional experience

Enthusiastic and hard-working individual who is eager to develop new skills within the Finance and Investment sectors. Analytical and critical thinker with excellent judgment and attention to detail. Strong decision making skills to manage multiple, concurrent tasks. Self-motivated work ethic with ability to perform effectively independently or within team environments. Acknowledged and commended by peers for being an approachable, hard-working and valued team member.

Work History

Customer Engagement Specialist/ IPMM Team Member

5 Years 3 Months
Resolution Life | 08.2021 - Current
  • Involved with the Investment performance monitoring and management team for 3 months to help with daily tasks.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Exceeded customer call guidelines for service levels, handle time and productivity.
  • Maintained compliance with company policies, objectives and communication goals.
  • Trained in the company's Superannuation, Investment and Annuity products.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Worked with management team to implement proper division of responsibilities.
  • Maximized performance by monitoring daily activities and mentoring team members.

Customer Service Agent

2 Months
Acquire BPO | 07.2021 - 09.2021
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Answered over 35 calls per shift to meet fast-paced call center demands.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Exhibited high energy and professionalism when dealing with all levels of clients and staff.

Sous Chef

10 Months
Sonder Bar | 10.2020 - 08.2021
  • Collaborated with vendors to source desired recipe ingredients while maintaining tight cost controls.
  • Mentored more than six kitchen staff at all levels to prepare each for demanding roles.
  • Planned and directed high-volume food preparation in fast-paced environment.
  • Disciplined and dedicated to meeting high-quality standards.
  • Established and updated staff schedules and assignments to optimize coverage of peak times.
  • Increased kitchen revenue by 400% by following standard and collaborating with the Head Chef

Chef De Partie

2 Years 9 Months
Radio Mexico | 06.2017 - 03.2020
  • Proved successful working within tight deadlines and fast-paced atmosphere.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Maintained energy and enthusiasm in fast-paced environment.

Education

Certificate - Capital Markets And Securities Analyst

Corporate Finance Institute | Online

Current

Certificate - Regulatory Guide 146

Monarch Insitute | Online | 02.2023

Bachelor's of Audio Engineering - Sound Production

JMC Academy | South Melbourne | 11.2020

Skills

Troubleshooting
Data management
Critical thinking
Verbal and written communication
Microsoft Office
Detail-oriented
Excellent work ethic
Teambuilding
Multitasking Abilities
Organization and Time Management
Team managment

Hobbies

In my free time, I enjoy socialising with friends and family, training in Mixed Martial Arts, attending music events, snowboarding, hiking and actively developing new skills.

Timeline

Customer Engagement Specialist/ IPMM Team Member

Resolution Life
08.2021 - CurrentRead More

Customer Service Agent

Acquire BPO
07.2021 - 09.2021Read More

Sous Chef

Sonder Bar
10.2020 - 08.2021Read More

Chef De Partie

Radio Mexico
06.2017 - 03.2020Read More

Corporate Finance Institute

Certificate from Capital Markets And Securities Analyst
Read More

Monarch Insitute

Certificate from Regulatory Guide 146
Read More

JMC Academy

Bachelor's of Audio Engineering from Sound Production
Read More

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Dylan Camilleri