Dylan Camilleri
Malvern East,VIC
Summary
Enthusiastic and hard-working individual who is eager to develop new skills within the Finance and Investment sectors. Analytical and critical thinker with excellent judgment and attention to detail. Strong decision making skills to manage multiple, concurrent tasks. Self-motivated work ethic with ability to perform effectively independently or within team environments. Acknowledged and commended by peers for being an approachable, hard-working and valued team member.
Overview
6
6
years of professional experience
Work History
Customer Engagement Specialist/ IPMM Team Member
Resolution Life
08.2021 - Current
- Involved with the Investment performance monitoring and management team for 3 months to help with daily tasks.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Exceeded customer call guidelines for service levels, handle time and productivity.
- Maintained compliance with company policies, objectives and communication goals.
- Trained in the company's Superannuation, Investment and Annuity products.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Worked with management team to implement proper division of responsibilities.
- Maximized performance by monitoring daily activities and mentoring team members.
Customer Service Agent
Acquire BPO
07.2021 - 09.2021
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Answered over 35 calls per shift to meet fast-paced call center demands.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Exhibited high energy and professionalism when dealing with all levels of clients and staff.
Sous Chef
Sonder Bar
10.2020 - 08.2021
- Collaborated with vendors to source desired recipe ingredients while maintaining tight cost controls.
- Mentored more than six kitchen staff at all levels to prepare each for demanding roles.
- Planned and directed high-volume food preparation in fast-paced environment.
- Disciplined and dedicated to meeting high-quality standards.
- Established and updated staff schedules and assignments to optimize coverage of peak times.
- Increased kitchen revenue by 400% by following standard and collaborating with the Head Chef
Chef De Partie
Radio Mexico
06.2017 - 03.2020
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Maintained energy and enthusiasm in fast-paced environment.
Education
Certificate - Capital Markets And Securities Analyst
Corporate Finance Institute
OnlineCertificate - Regulatory Guide 146
Monarch Insitute
Online02.2023
Bachelor's of Audio Engineering - Sound Production
JMC Academy
South Melbourne11.2020
Skills
- Troubleshooting
- Data management
- Critical thinking
- Verbal and written communication
- Microsoft Office
- Detail-oriented
- Excellent work ethic
- Teambuilding
- Multitasking Abilities
- Organization and Time Management
- Team managment
Hobbies
In my free time, I enjoy socialising with friends and family, training in Mixed Martial Arts, attending music events, snowboarding, hiking and actively developing new skills.
Timeline
Customer Engagement Specialist/ IPMM Team Member
Resolution Life
08.2021 - Current
Customer Service Agent
Acquire BPO
07.2021 - 09.2021
Sous Chef
Sonder Bar
10.2020 - 08.2021
Chef De Partie
Radio Mexico
06.2017 - 03.2020
Certificate - Capital Markets And Securities Analyst
Corporate Finance Institute
Certificate - Regulatory Guide 146
Monarch Insitute
Bachelor's of Audio Engineering - Sound Production
JMC Academy
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