Dylan Carnell
Young,NSW
Summary
Insightful Team Leader with experience directing and improving operations through effective team motivational strategies and strong company and policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations as well as company directives. Data Lead Manager with analytical approach to business planning and day-to-day problem-solving.
Overview
4
4
years of professional experience
Work History
Nightfill Manager
Woolworths Supermarket
03.2023 - Current
- Managed and motivated team to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organised, and safe environment for team and customers.
- Resolved team member conflicts, actively listening to concerns and finding appropriate middle ground. Sought out relevant company support and followed correct company processes in regards to performance managing team if necessary.
- Established team priorities, maintained schedules and monitored performance. Evaluated team performance and conveyed constructive feedback to improve team performance and morale.
- Defined clear targets and objectives and communicated to other team members.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Onboarded new employees with training and new hire documentation. Implemented buddy programs for new team to promote positive feedback and engagement.
- Developed and implemented business strategies to achieve business goals and stay competitive.
- Monitored and analysed business performance to identify areas of improvement and make necessary adjustments.
- Controlled costs to keep business operating within budget and increase profits.
- Improved safety procedures to create safe working conditions for workers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions. Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
BWS Team Member
BWS
07.2022 - 07.2023
- Obtained RSA to meet company requirement.
- Monitored beer, liquor and wine departments to uncover any potential underage or intoxicated individual and deny sale of alcohol to offending persons.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Contributed to team success by completing jobs quickly and accurately.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Maintained productive, efficient approach to all tasks.
- Developed strong cooperative relationships with coworkers and managers.
- Evaluated team performance and provided coaching to address inefficiencies.
- Operated register to process payments and collect cash payment for order totals.
- Addressed and resolved customer complaints in polite and professional manner.
- Trained new team members by relaying information on company procedures and safety requirements.
- Assisted with inventory counts and stocking of merchandise.
- Assisted customers in selecting merchandise best suited to needs.
- Evaluated customer needs and feedback to drive product and service improvements.
- Monitored and verified all merchandise was properly priced and labeled.
Grocery Manager
Woolworths Supermarket
01.2022 - 07.2022
- Delegated tasks and duties to grocery team and clearly communicated timeframes for completion.
- Reviewed inventory levels and placed orders for products and merchandise for restocking purposes.
- Kept grocery team operations in strict compliance with workplace standards and food safety requirements to maintain optimal health protection.
- Performed key tasks to promote inviting grocery department appearance and promote company profit. Implemented and adhered to correct company processes to minimise stock loss and product shrinkage.
- Engaged customers and provided very high level of service and support, helping find desired products and items.
- Strengthened profits by reducing waste, controlling shrinkage, and increasing team efficiency with optimised workflows. Also responsible for managing product forecasting and sales planning to ensure stock availability for our customers.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Trained and guided team members to maintain high productivity and performance metrics. Maintains and delegates tasks to ensure general housekeeping is kept to a high standard and is compliant to OH&S regulations.
- Assisted in recruiting, hiring and training of team members.
- Reported any issues to higher management with great detail when necessary.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Actioned payroll related tasks and wage costing reports.
- Stock delivery- unloaded trucks and has sound knowledge and experience using EPJ and Walkie Stacker Forklift. Also properly trained in changing cardboard bailer.
Nightfill Manager
Woolworths Supermarket
02.2021 - 01.2022
- Responsible for leading an efficient team that delivered exceptional customer service by ensuring product availability and a great overall store presentation
- Oversaw receiving of loads and ensured all products were distributed to shelf in a timely manner.
- Implemented team contracts and rostered according to the benefits of the customer and company needs.
- Responsible for coaching and training team in accordance with company directive and correct processes.
- Maintained a high standard of housekeeping that was abiding to OH&S regulations.
Grocery Team Member
Woolworths Supermarket
10.2020 - 02.2021
- Kept cases and shelves clean and well-stocked by front-facing, checking codes, rotating and removing out-of-date products to achieve fresh and appealing display.
- Pleasantly greeted customers and provided prompt and courteous service.
- Assisted customers with purchases by providing knowledgeable recommendations and suggestions, educating customers on standard preparation and food pairing.
- Retrieved items for customers and verified prices.
- Rotated grocery products ensuring that expired or spoiled items were immediately removed and adhered to "first in, first out" rule.
- Inspected floor displays, noted missing items, and immediately replenished merchandise.
- Operated cash register to accurately process and record customer payments.
- Cleaned and maintained store aisles and merchandise displays to provide customers with positive experience.
- Used pallet jacks in compliance with OH&S regulations, to move merchandise to sales floor for stocking.
Assistant Grocery Manager
Woolworths Supermarket
11.2019 - 10.2020
- Engaged customers and provided very high level of service and support, helping find desired products and items.
- Kept grocery team operations in strict compliance with workplace standards and food safety requirements to maintain optimal health protection.
- Implemented customer rewards program and actively communicated with grocery team members to promote positive working environment.
- Created growth in sales by focusing on company's stock management principles and coached team on merchandising to promote customer attraction.
- Reviewed inventory levels and followed correct company processes to ensure product availability for our customers.
- Delegated tasks and duties to grocery team and clearly communicated timeframes for completion.
Education
High School Diploma -
Goulburn High School
Goulburn, NSW2009
Skills
- Visual Merchandising
- Thorough Knowledge of Product
- Ordering of Products
- Constructive Feedback
- Customer Service and Assistance
- Disciplinary Action
- Compliance Requirements
- Team Goals
- Task Delegation
- Corrective Actions
- Safety and Security Enforcement
- Inventory Accuracy
- Issue and Conflict Resolution
- Performance Metrics Analysis
- Complaint Handling
- Profit Target Achievement
- Sales Promotion
- Payroll Administration and Timekeeping
- Policy Development and Enforcement
- Improve Performance
- Hiring and Onboarding
- Business Growth Initiatives
- Performance Monitoring and Evaluation
- Content Workflow
- Persuasive Negotiations
- Manage Operations
- Inventory Tracking and Management
- Mentoring
- Inventory Merchandising
- Operational Standards
- Motivational Leadership
- Cash Register Operations
- Verbal and Written Communication
- Employee Management
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Nightfill Manager
Woolworths Supermarket
03.2023 - Current
BWS Team Member
BWS
07.2022 - 07.2023
Grocery Manager
Woolworths Supermarket
01.2022 - 07.2022
Nightfill Manager
Woolworths Supermarket
02.2021 - 01.2022
Grocery Team Member
Woolworths Supermarket
10.2020 - 02.2021
Assistant Grocery Manager
Woolworths Supermarket
11.2019 - 10.2020
High School Diploma -
Goulburn High School
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