Summary
Overview
Work History
Education
Skills
Timeline
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Dylan Carroll

Mount Lawley, Perth

Summary

Professional with robust experience in guest services, ready to excel in guest-facing roles. Skilled in managing front desk operations, supporting team collaboration, and adapting to changing needs. Strong expertise in communication, problem-solving, and multitasking, ensuring smooth operations and high customer satisfaction. Reliable, approachable, and driven, with focus on delivering exceptional service and fostering positive environment.

Overview

8
8
years of professional experience

Work History

FRONT DESK ASSOCIAT / CONCIERGE

PULLMAN SYDNEY HYDE PARK
02.2025 - 04.2025
  • Organized front desk area to maintain a professional and welcoming appearance for guests.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Offered assistance, and answered questions to build rapport and retention.
  • Overseen the delivery of guest amenities (Confectionary platters and Wine) to the correct rooms before the guest arrives.
  • Kept track of allergies and dietary requirements, verifying delivery of refreshments and snacks to the correct room.
  • Notified front desk manager of any guest issues requiring further assistance for resolution.

EVENTS COORDINATOR

RED COW INN
05.2023 - 12.2024
  • Working on reception I welcomed any type of enquiry using my many years of hospitality skills and knowledge to best help the guest.
  • Provided guests with information regarding the many different function and event packages the company provided, guiding them to the one that would be the best fit for them.
  • Types of events I helped to coordinate: Corporate meetings, Multiple birthdays (18th, 21st, 60, etc.), Family gatherings, Funerals, Gala dinners, Christmas Pantomime shows, Cabaret shows, Music events.
  • Demonstrated commitment through prompt attendance, attention to detail and knowing what functions were planned for any given week.
  • Communicated with managers and staff to coordinate the planning and execution of the events.
  • Managed timing standards in function run-times to minimise delays or overtime for staff.
  • Assisted clients with planning the layout and equipment for the event according to detailed specifications, consulting with management to confirm unique set ups.

CONFERENCE AND BANQUETING SUPERVISOR

RED COW MORAN’S HOTEL
08.2018 - 05.2023
  • Escorted guests to and from rooms, assisting with their luggage and engaging in friendly conversation.
  • Provided guests with information regarding the hotel’s amenities, local attractions and dining options.
  • Demonstrated commitment through prompt attendance and attention to detail.
  • Communicated with co-workers and managers to coordinate tasks.
  • Managed timing standards in food and beverage deliveries to minimize delays.
  • Interacted and assisted clients with layout and equipment of the room according to detailed specifications, consulting with management to confirm complex set ups.
  • Training of multiple new staff members in different layouts, refreshments and equipment clients might want. Also teaching them how to use equipment and machines in safe and efficient way.
  • Working for private functions in households of the founding Moran family and those of close family friends.
  • Variety of jobs and experience in other departments such as accommodation, maintenance, restaurant / bar and back office.

CONFERENCE AND BANQUETING PORTER

CITYWEST HOTEL
12.2016 - 08.2018
  • Prepare meeting & conference rooms, sourcing equipment, setting up audio / visual equipment, and confirming refreshment times to enable smooth running of events and functions.
  • Cleaning meeting rooms, function rooms, ballrooms and the adjoining convention center to professional standard.
  • Provided warm and friendly welcome service, acknowledging all organizers and guests.
  • Consulted and worked with clients to better adapt layout, schedule, and minutiae of the meeting to their needs. Making sure everyone is completely satisfied with the whole experience.
  • Set up, worked, broke down and cleaned large events exceeding 3’000 guests.
  • Managed set up and service of multiple different meetings taking place within the same day.
  • Cleaned up spaces after events, collecting rubbish, hoovering the carpets, storing furniture and sanitizing surfaces.

Education

Graduate Diploma - Event Management

University College of Dublin
DUBLIN
09-2024

Skills

  • Time management
  • Problem-solving skills
  • Customer service
  • Guest relations
  • Training and mentoring
  • Audio-visual equipment set up
  • Floorplan interpretation
  • Housekeeping in both a physical and digital space

Timeline

FRONT DESK ASSOCIAT / CONCIERGE

PULLMAN SYDNEY HYDE PARK
02.2025 - 04.2025

EVENTS COORDINATOR

RED COW INN
05.2023 - 12.2024

CONFERENCE AND BANQUETING SUPERVISOR

RED COW MORAN’S HOTEL
08.2018 - 05.2023

CONFERENCE AND BANQUETING PORTER

CITYWEST HOTEL
12.2016 - 08.2018

Graduate Diploma - Event Management

University College of Dublin

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