Dylan Chester
Summary
A detail-oriented team player with strong organizational skills and the ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude and a willingness to take on added responsibilities to meet team goals. Always working hard to find ways to better myself, I will always look for creative ways to problem solve and foster long lasting relationships within a team and the broader workplace.
Overview
12
12
years of professional experience
Work History
General Hand
NSW Rural Fire Service
01.2024 - Current
- Worked effectively in fast-paced environments.
- Provided professional services and support in a dynamic work environment.
- Cultivated interpersonal skills by building positive relationships with others.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Paid attention to detail while completing assignments.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Currently working within a team planning and preparing the install of the MDT across the Tamworth Fleet.
- Planned and prepared the fleet for servicing and safety inspections.
- Completed audits and safety inspections on fleet & stations across our district.
- Learned how to successfully navigate the systems used in our day to day operations.
Store Manager
Sydney Tools
04.2023 - 01.2024
- Completed point of sale opening and closing procedures.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
National Sales Manager
Australian Container Transport
06.2021 - 04.2023
- Developed sales strategy based on research of consumer buying trends and market conditions.
- Attended events, training seminars and manufacturer product showcases.
- Established and adjusted selling prices by monitoring costs, competition and supply and demand.
- Established and maintained budgets, quotas and regional territories for team members to drive consistent growth.
- Remained responsive to changing targets by preparing monthly, quarterly and annual sales reports and forecasts.
- Predicted shifts in regional and national marketplaces using current industry knowledge to stay ahead of competition.
- Negotiated and closed agreements with large customers and monitored and analyzed performance metrics.
- Forecasted sales and established processes to achieve sales objectives and related metrics.
Trade Sales Representative
Bunnings Warehouse
06.2019 - 06.2021
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Monitored customers for signs of security concerns and escalated issues to management.
- Stocked merchandise, clearly labelling items, and arranging according to size or colour.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Developed strong rapport with customers and created positive impression of business.
Sales
Calibre Country
12.2017 - 04.2019
- Monitored sales floor to identity customer service opportunities or need for loss prevention control measures.
- Maintained knowledge of, employed and enforced best practices for safe handling of firearms and accessories.
- Assisted customers with purchasing decisions by providing relevant product and regulatory information.
- Assisted in development of merchandising strategy for key products and creation of merchandise displays.
- Developed strong relationships with vendors, negotiating favourable pricing and terms for firearms and accessories.
- Collaborated with other team members to address issues or concerns raised by customers regarding products or services offered at the store.
Plumber
Laser Plumbing Tamworth
01.2012 - 12.2017
- Developed long-lasting relationships with suppliers, securing favourable pricing on materials for the company''s benefit.
- Provided excellent customer service by addressing all client concerns and ensuring their satisfaction with completed work.
- Delivered high-quality workmanship, consistently meeting or exceeding client expectations on completed jobs.
- Ensured safety compliance during all projects, adhering to strict industry regulations and guidelines.
- Collaborated with other trade professionals such as electricians and HVAC technicians during multi-faceted construction projects to ensure seamless integration of services.
- Installed new piping systems in various types of buildings following local building codes and regulations.
Education
Cert 3 Plumbing - Plumbing Technology
Tafe NSW
Tamworth, NSW2016-12
Skills
- Relationship building and management
- Team leadership and coaching
- Training and mentoring
- Personnel development
- Staff Management
- Training program participation
- Emergency support
- Fire containment
- Fire suppression tools operations
- Firefighting
- Conduct Briefings and Debriefings
- Emergency response procedures
- Emergency Management
- Project Planning
- Leadership & Management Training
- Dependable and Responsible
- Flexible and Adaptable
Additional Information
References
Greg Russell - 0401 620 444 - Australian Container Transport
Timeline
General Hand
NSW Rural Fire Service
01.2024 - Current
Store Manager
Sydney Tools
04.2023 - 01.2024
National Sales Manager
Australian Container Transport
06.2021 - 04.2023
Trade Sales Representative
Bunnings Warehouse
06.2019 - 06.2021
Sales
Calibre Country
12.2017 - 04.2019
Plumber
Laser Plumbing Tamworth
01.2012 - 12.2017
Cert 3 Plumbing - Plumbing Technology
Tafe NSW
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