Summary
Overview
Work History
Education
Skills
Timeline
Generic

Dylan Chew-Davies

Ormeau,Qld

Summary

Hi, I’m Dylan, and I’m excited about the opportunity to join the team at Good Games Gold Coast. As an avid player and collector of Magic: The Gathering, One Piece TCG, Yu-Gi-Oh!, and all things Pokémon. I bring a good level of experience and enthusiasm to the table. My deep involvement in these card games and other hobby interests fuels my passion for the industry and equips me with a unique perspective as a customer. I’m eager to contribute to a store that celebrates and supports the gaming community, and I look forward to sharing my excitement and knowledge with fellow enthusiasts. I believe my fresh perspective and genuine passion will be a valuable addition to your team.


In addition to my passion for gaming, I bring a solid background in retail, having spent five years working in supermarkets and advancing through various leadership roles. This experience has honed my skills in customer service, team management, and workplace safety and efficiency. While I’ve enjoyed my time in the supermarket industry, I’m eager to transition into a field that aligns more closely with my personal interests. The prospect of moving into a dynamic and engaging industry like gaming/collecting is incredibly exciting for me, and I’m enthusiastic about applying my retail expertise in a setting that fuels my passion for hobbies and games.

Overview

6
6
years of professional experience

Work History

Retail Fresh 2IC / Duty Manager

Coles Supermarkets Group
09.2018 - Current
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Replenished sales floor merchandise and organized shelves, racks, and bins quickly to maximise instore sales.
  • Demonstrated strong communication skills when working with fellow team or assisting customers with inquiries or concerns.
  • Maintained a clean and organized sales floor, improving the overall shopping experience for customers.
  • Used POS system to process sales, returns, online orders, and gift card activations. including locating, picking and packing items via PLU codes.
  • Resolved customer issues and other frustrations with a strong level of customer service.
  • Managed returns and exchanges process smoothly, maintaining high levels of customer satisfaction even during difficult situations.
  • Handled cash transactions accurately including counting registers and delivering upon store closing procedures.
  • Delivered customer service with a friendly demeanour, building relationships with repeat customers creating a friendly environment to shop.
  • Participated in regular inventory counts, allowing for accurate record-keeping and better decision-making regarding merchandise ordering.
  • Managed staff scheduling for optimal coverage, ensuring efficient operations during peak hours.

Education

High School Diploma -

Trinity College
Beenleigh, QLD
11.2018

Skills

  • Reliability and punctuality
  • Stock replenishment
  • Merchandise Display
  • Sales Promotion
  • Delivery Receiving
  • POS Systems
  • Upselling strategies
  • Inventory Tracking
  • Friendly and Helpful
  • Store Opening and Closing
  • Store Cleaning
  • Cash Handling Accuracy

Timeline

Retail Fresh 2IC / Duty Manager

Coles Supermarkets Group
09.2018 - Current

High School Diploma -

Trinity College
Dylan Chew-Davies