Dylan Clarke
Sydney,NSW
Summary
A dedicated, hard-working, and adaptable professional with strong leadership skills and a passion for technology. Dynamic Telecommunications Manager at JB Hi-Fi with proven leadership in team development and customer service excellence. Expert in technology and product knowledge, driving sales through effective upselling techniques. Recognized for enhancing customer engagement and fostering a collaborative environment, consistently delivering high-quality service and support.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Telecommunications Manager
JB Hi-Fi
Sydney, NSW
2023.10 - Current
- Extensive product knowledge across consumer electronics, home entertainment, and IT solutions, ensuring customers receive expert advice and recommendations.
- Led a team of sales associates, providing training and mentorship to improve performance and customer engagement.
- Managed daily store operations, inventory control, and customer escalations to maintain high service standards.
- Completed JB Hi-Fi’s industry-leading training program, enhancing technical expertise and leadership capabilities.
- Maintained updated knowledge through continuing education and advanced training.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
Bar Manager
Cliff Dive
Sydney, NSW
2021.05 - 2023.10
- Coached staff on strategies to enhance performance and improve customer relations.
- Monitored the performance of bartenders to ensure that all customers received prompt service in a courteous manner.
- Enforced safety regulations and ensured proper sanitation practices were followed by all employees.
- Managed bar staff, trained new hires, and implemented disciplinary procedures when necessary.
- Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
- Maintained accurate records of liquor inventory and purchases for budgeting purposes.
- Managed day-to-day operations including opening and closing duties, scheduling shifts for employees, cash handling procedures and payroll processing.
Music Journalist
Heavy Magazine
Melbourne, VIC
2017.08 - 2020.11
- Wrote live reviews of major music festivals and international/local artists across Victoria and NSW.
- Assisted in digital promotion via social media platforms, growing audience engagement.
- Developed strong communication skills through interviews and networking within the entertainment industry.
- Edited or rewrote written collateral and submitted for approval by supervisor or editor.
Bar Assistant
Perseverance Club
Melbourne, VIC
2016.01 - 2019.07
- Oversaw drink service at busy establishment serving many guests nightly.
- Stocked and replenished alcoholic beverages, glassware, ice, garnishes.
- Facilitated quick and efficient service by setting up bartender stations before shifts.
- Pursued training opportunities to advance mixology knowledge and refine understanding of beer, wine and liquor.
Courier Assistant
Commercial Fitness Equipment
Melbourne, VIC
2014.10 - 2016.01
- Delivered packages in a timely manner according to predetermined routes and schedules.
- Reported issues to supervisors resulting in increased customer satisfaction.
- Answered shipment and delivery questions concerning estimated times of arrival.
- Checked and secured package loads before deliveries.
- Utilized navigation tools and local knowledge to find the most efficient delivery routes.
Education
Music Business -
JMC
Sydney, NSW2024-11
High School Diploma -
Maroondah Secondary College
Melbourne, VIC2014-12
Skills
- Leadership & Team Management
- Customer Service Excellence
- Technology & Product Knowledge
- Sales & Upselling Techniques
- Fast-Paced Problem Solving
- Social Media & Digital Marketing
- Inventory & Stock Control
- Telecommunications Consulting
- Supplier relationship management
- Conflict Resolution
Certification
- JBLP (JB Hi-Fi Leadership Program.)
- Telstra Telecommunications Certification
- RSA (Responsible Service Of Alcohol) Certification
References
References available upon request.
Timeline
Telecommunications Manager
JB Hi-Fi
2023.10 - Current
Bar Manager
Cliff Dive
2021.05 - 2023.10
Music Journalist
Heavy Magazine
2017.08 - 2020.11
Bar Assistant
Perseverance Club
2016.01 - 2019.07
Courier Assistant
Commercial Fitness Equipment
2014.10 - 2016.01
Music Business -
JMC
High School Diploma -
Maroondah Secondary College