Dylan Clarke

- Monitored numerous employee activates and assigned tasks to cover demand.

- Executed daily opening and closing procedures to company standard.

- Evaluated staff performance, communicating feedback, and setting personal goals.

- Delivered high quality training for new team members.

-Managed team schedules and delegated tasks to ensure efficiency.-tracked employee performance to determine areas of strength and improvement.

- Worked hand-in-hand with cross-functional departments to maximize productivity and performance.

- Resolved customer complaints by finding appropriate solutions, maintaining customer satisfaction.

- Monitored operational and financial performance and planned corrective actions for areas of deficiency.

- Analyzed customer needs, volume potential, discounts, price ranges and planned member prizes to achieve company objectives.

- Issued parts to technicians to complete customer orders.

- Maintained and updated logs and accou8nts with sales, backorders, and payments.

- Provided exceptional customer service by answering questions on part

specifications, compatibility, and installation procedures.

- Communicated with suppliers to ensure timely delivery of ordered parts.

-Handled customer returns, exchanges, and warranty claims professionally and efficiently.

- Completed daily deliveries and pick-ups across service area for dealer parts department.

- Prepared employees for upcoming promotions or role changes by providing advanced training.

- Trained crew members on specific customer deliverables, company standards, and documentation.

- Delegated tasks to team member according to their strengths and areas of expertize.

- Offered ongoing support to team members after completion of their initial training sessions.

- Adapted training styles to enhance training experiences or individualized leveled of team members.

- Remedied issues quickly and efficiently through active listing and conflict resolution.

- Trained new crew members by replaying information on company procedures and safety requirements.

- Coordinated training events, including scheduling and course set up.

- Promoted learning-based strategies for continuously improving employee knowledge, abilities and job satisfaction.

- Oversaw teams of 10-20 crew members, monitoring and optimizing performance with mentoring-based approach.