Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Dylan Cock

Wallan,VIC

Summary

Operations manager and technician with over 10 years of experience at Telstra across various departments. Proven expertise in installing and maintaining telecommunications network equipment. Strong technical skills combined with a hands-on approach to problem-solving and customer service. Demonstrated ability to enhance operational efficiency and support team objectives.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Operations Manager

Telstra
Melbourne, VIC
03.2022 - Current
  • Implemented quality assurance practices to enhance customer experiences.
  • Resolved customer concerns with effective and timely solutions.
  • Configured and maintained network infrastructure, including routers, switches, and firewalls.
  • Provided technical support for network-related inquiries and issues.
  • Managed after-hours emergencies promptly while ensuring schedule flexibility.
  • Monitored Telstra's performance using SolarWinds and RMR portal tools.
  • Oversaw telecommunications systems, including VoIP, PBX, and SIP trunking technologies.
  • Generated monthly reports detailing key performance metrics for Telstra's network.

Data Technician

Telstra Corporation Ltd, Melbourne
Melbourne, VIctoria
05.2013 - 02.2022
  • Maintenance of Telstra networks including SDH,DWDM.PDH
  • Maintenance of Telstra's mobile technologies, including 3G, LTE, and NR.
  • Executed installation and maintenance of diverse data services, including Fibre, NBN, ADSL, and BDSL.
  • Installation and maintenance of Cisco and Juniper routers and switches for optimal performance.
  • Conducted fibre splicing to enhance network connectivity.
  • Installation of Cat5/Cat6 structured cabling to support networks.
  • Implemented VOIP solutions to improve communication efficiency.
  • Installation and maintenance for all NBN technologies

Field Operations Manager

Telstra Corporation Ltd, Melbourne
Melbo, VIC
05.2019 - 03.2021
  • Delivered updates on relevant current events at weekly team leader meetings.
  • Maintained compliance with Telstra's OHS and vehicle operation protocols.
  • Accurately recorded all field operation activities and booked and managed courses as required.
  • Worked collaboratively across departments to enhance operational efficiency.

Education

VCE -

Wanganui Park Secondary Collage
Shepparton
01.2006

Certificate 2&3 - Telecommuncations

Ramsden training
Adelaide

Skills

  • Customer service
  • Data analysis
  • Technical support
  • Performance monitoring
  • Telecommunications systems installation and maintenance
  • Quality assurance
  • Team leadership
  • Risk management
  • Data management
  • Data evaluation
  • Workflow optimization

Certification

  • Certificate 2 Telecommunications
  • Certificate 2 Telecommunications
  • Open Cable licence with Optical endorsement

Timeline

Operations Manager

Telstra
03.2022 - Current

Field Operations Manager

Telstra Corporation Ltd, Melbourne
05.2019 - 03.2021

Data Technician

Telstra Corporation Ltd, Melbourne
05.2013 - 02.2022

VCE -

Wanganui Park Secondary Collage

Certificate 2&3 - Telecommuncations

Ramsden training

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Dylan Cock